Technology Infrastructure Apprentice

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment 

Copper is expanding its Technology Operations function to accommodate the growth the business is currently undergoing. This is an exciting opportunity to join a growing team, working at the heart of transformation in financial services.

With this role there is an opportunity to create some good foundations and provide input to shape the day-to-day operational tasks for the role. 

This role is ideal for someone looking to start a career in IT, providing a solid foundation in various aspects of IT. Copper has an inclusive and collaborative culture, so people skills are just as valued as technical and a successful candidate will need to remain calm under pressure, be grounded, determined and resourceful. 

Key responsibilities

As an Apprentice Support Technician, you will be a key part of Technology Infrastructure Delivery team, responding to requests and providing general assistance within the office for anything IT related. 

Your experience, skills and knowledge

• Technical Support: Assist in setting up systems, providing support, and troubleshooting issues to ensure smooth operations. 
• Communication: Work both independently and as part of a team, communicating effectively with colleagues, customers, and clients.
• Security: Operate securely across all platforms, adhering to organisational guidelines and legislation.
• Problem Solving: Apply structured techniques to troubleshoot and resolve both common and non-routine problems.
• Performance Optimisation: Configure hardware and software to meet business requirements and optimise performance.
• Workflow Management: Prioritise tasks and manage workflow efficiently, even under pressure. 

 Desired Skills 

• Technical Knowledge: Understanding of networking, operating systems, cloud services, and IT security. 
• Analytical Skills: Ability to analyse problems and use appropriate tools for troubleshooting.
• Communication Skills: Strong written and oral communication skills, with cultural awareness.
• Organisational Skills: Ability to manage tasks and workflow effectively.
• Interpersonal Skills: Ability to work well with a range of internal and external stakeholders.

About the apprentice programme

• 24.000 GBP gross per year 
• 15 months programme 
• Programme: Level 3 Microsoft IT Support Technician
• School: Baltic Apprenticeships
• TBC start date  
• Opportunity to learn from experienced professionals
• Fantastic London head office working environment – Soho, Blockchain House
• 5 days in the office with possibility of WFH for your training.  

The benefits offered

• Holidays: 27 days per annum paid holiday, in addition to bank holidays
• Years of Service Days: Employees are awarded one additional day of paid time off per year of service (up to three years)
• Vitality Health:
  • Medical Insurance: Copper provides all employees with individual cover. Medical history is disregarded, and a 24/7 virtual GP is available (£100 excess per person per year)
  • Dental Insurance: Comprehensive dental cover for preventative, restorative and emergency treatment
  • Audiology Cover: Employees can claim back up 80% of costs, up to £300, for any hearing tests or hearing aids
  • Optical Cover: £500 optical cover (through Vision Express) or 80% reimbursement up to £300 for any other optician
  • Menopause Support: Unlimited support for those experiencing symptoms of the menopause, such as video consultations with a dedicated menopause practitioner
  • Vitality services also include an additional £100 for minor diagnostic tests and private prescriptions, including home diagnostics
  • Headspace - Copper's policy provides all employees with a free Headspace subscription. Headspace provides great resources to manage stress, improve sleep, meditate and enhance mindfulness
  • Discounts and free benefits - the Vitality programme has been designed for preventative care to encourage members to improve their overall health and will reward those for doing so. Employees can access additional benefits such as 50% off running shoes, discounted health screenings, 50% off at Nuffield Health or Virgin Active gyms and much more
• Home Working Energy Support Scheme: to combat energy prices increasing globally, Copper will provide you, in addition to your salary, with a monthly top-up of £60 or £75 (subject to your energy supplier)
• Pension up to 10% matched contribution to our company pension scheme via Smart Pensions
• Cycle to Work
• Life Insurance cover: Four times your base salary
• EAP: access unlimited mental health consultations and contact a 24/7 confidential helpline for emotional support
• Sponsored Learning and Development opportunities
• Regular company events and social activities

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.