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Middle Office Associate (London)

London

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment 

As a Middle Office Associate in our Revenue Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance. The Middle Office team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends) to ensure we are providing our clients with the best possible service.

Key Responsibilities of the role

  • Provide high touch technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
  • Take ownership and accountability of all incoming queries and managing client expectations under time pressures.  
  • Work closely with clients to understand their technical requirements, offering tailored solutions, and advising on the implementation of our products and services.
  • Collaborate with internal stakeholders across the firm to effectively resolve client queries and seamlessly setup additional products contributing to revenue growth.  
  • Gather client feedback and insights, relaying this information to our product development teams to influence the enhancement of our offerings.
  • Stay up-to-date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
  • Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Your experience, skills and knowledge

  • Bachelor's degree in a relevant field (e.g., Computer Science, Finance, Business) or equivalent work experience.
  • Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
  • Strong understanding of cryptocurrency technology, blockchain, and digital assets.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
  • Problem-solving mindset and the ability to troubleshoot technical issues effectively.
  • Detail-oriented and organised, with excellent project management skills.
  • Self-motivated and capable of working independently as well as collaboratively within a team.

The benefits offered

  • Holidays: 27 days per annum paid holiday, in addition to bank holidays
  • Years of Service Days: Employees are awarded one additional day of paid time off per year of service (up to three years)
  • Vitality Health:
    • Medical Insurance: Copper provides all employees with individual cover. Medical history is disregarded, and a 24/7 virtual GP is available (£100 excess per person per year)
    • Dental Insurance: Comprehensive dental cover for preventative, restorative and emergency treatment
    • Audiology Cover: Employees can claim back up 80% of costs, up to £300, for any hearing tests or hearing aids
    • Optical Cover: £500 optical cover (through Vision Express) or 80% reimbursement up to £300 for any other optician
    • Menopause Support: Unlimited support for those experiencing symptoms of the menopause, such as video consultations with a dedicated menopause practitioner
    • Vitality services also include an additional £100 for minor diagnostic tests and private prescriptions, including home diagnostics
    • Headspace - Copper's policy provides all employees with a free Headspace subscription. Headspace provides great resources to manage stress, improve sleep, meditate and enhance mindfulness
    • Discounts and free benefits - the Vitality programme has been designed for preventative care to encourage members to improve their overall health and will reward those for doing so. Employees can access additional benefits such as 50% off running shoes, discounted health screenings, 50% off at Nuffield Health or Virgin Active gyms and much more
  • Home Working Energy Support Scheme: to combat energy prices increasing globally, Copper will provide you, in addition to your salary, with a monthly top-up of £60 or £75 (subject to your energy supplier)
  • Pension up to 10% matched contribution to our company pension scheme via Smart Pensions
  • Cycle to Work
  • Life Insurance cover: Four times your base salary
  • EAP: access unlimited mental health consultations and contact a 24/7 confidential helpline for emotional support
  • Sponsored Learning and Development opportunities
  • Regular company events and social activities

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.

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Working hours: 8am until 5pm 

Shift: Working across a 7 day rotating roster - you will work 5 days per week (3 weekend days per month)

- weekend work will be remote

- weekday work is on-site, in-office at soho 

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