Customer Support Specialist

We're Hiring: Specialist – Client Services

Do you thrive on solving client challenges and delivering exceptional service across phone, email, and digital platforms? Are you ready to make an impact at the heart of client experience in a fast-paced financial services environment? If so, we want to meet you.

About the Role

As a Specialist in our Client Services team, you'll be the first point of contact for a wide range of client transaction queries. From settlement inquiries to post-transaction support, you'll provide timely and professional assistance that keeps our clients satisfied and engaged.

You'll work across phone, email, and online platforms to support corporate and institutional clients based in Australia and New Zealand. You’ll also handle escalated cases, guide clients through digital tools, and contribute to improving internal processes.

What You’ll Do

• Handle client inquiries via phone, email, and online systems with efficiency and empathy
• Respond to escalated client cases and support the resolution of more complex service issues
• Process a wide range of financial transactions within agreed parameters
• Promote the use of digital tools and provide support for online functionality
• Maintain accurate records and support client-requested reporting
• Help triage client requests and align them with the best-fit service solutions
• Propose and implement process improvements to enhance service delivery and efficiency

What You’ll Bring

• Experience in a client-facing or service delivery role, preferably in financial services
• Strong communication skills—verbal and written—with a calm and proactive approach
• Tech confidence: able to quickly learn tools and walk clients through digital solutions
• Attention to detail and a flair for organization
• A natural problem-solver who works well independently and in collaboration with others

Why Join Us?

You'll be part of a collaborative, cross-functional team where your contribution directly impacts the customer experience. We value initiative, support growth, and provide opportunities to build skills across functions.

Ready to make a difference with every client interaction?

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About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work and a hybrid schedule with 2 days in office.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Schedule can start from 3:00pm and the latest at 7:30pm

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you’re ready to unleash your potential.