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Manager - Client Relationship Management, Education Sector
Work From Home - USA
Manager, Client Relationship Management – Education Sector
Location: Remote (US-based)
The leader of Client Relationship Managers for the US Education business will be responsible for managing a small team of Client Relationship Managers (who support universities, schools and colleges) as well as managing some Top US key accounts personally. This person will be responsible for overseeing the daily operations, performance, and development of the Account Management team in US. Working very closely with the Head of Sales and Partnership Manager, this role involves driving retention and share-of-wallet targets, optimizing processes, and fostering a high-performance sales culture.
Key Responsibilities Include:
Team Leadership
- Lead and manage a small team of client relationship managers across the US.
- Support, develop, and manage team performance, ensuring alignment with company goals.
- Foster a high-performance culture that encourages continuous learning, accountability, and team collaboration.
Key Account Management
- Manage and nurture relationships with key educational institutions.
- Collaborate with internal teams like product, operations, and customer service to ensure seamless service delivery.
- Collaborate x-functionally to define and implement sales strategies and action plans to drive revenue growth. Key stakeholders include product, customer care, business development team, IT and operations.
Training & Development
- Identify skill gaps within the team and provide training and development opportunities.
- Identify best practices and develop standard operating procedures to ensure your team is constantly raising the bar.
- Facilitate ongoing education on products, services, sales techniques, and industry trends.
Reporting & Forecasting
- Support planning and reporting on team performance, sales forecasts, and market trends. Highlight successes and areas for improvement.
Process Improvement:
- Continuously evaluate and refine sales processes and workflows to improve efficiency, productivity, and team performance.
Must Have:
- Minimum 5 years in international payments (Payments Industry) and 2 years in the education sector.
- Proven success in managing sales teams and delivering results.
- Strong leadership, strategic thinking, and communication skills.
- Experience with CRM systems (Salesforce) and other sales enablement tools.
Skills:
- Strong leadership and coaching skills with a focus on team development.
- Exceptional communication and interpersonal skills.
- Deep understanding of US Education space.
Key Attributes:
- Results-oriented with a strong drive to exceed sales goals.
- Ability to thrive in a fast-paced, ever-changing environment.
- Tech-savvy with a passion for leveraging tools to enhance performance.
- Strong problem-solving abilities and a focus on continuous improvement.
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Market competitive annual gross salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.
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