IT Helpdesk Technician – VIP Support

Constructor TECH is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. 

From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

Our headquarters is situated in Switzerland. Also, we have entities in Germany, Bulgaria, Serbia, Turkey, and Singapore.

The type of contract is a full-time legal agreement, not a B2B contract.

We are seeking an experienced IT Helpdesk Technician to provide dedicated technical support to our VIP users. The ideal candidate should demonstrate exceptional communication and troubleshooting skills, unwavering professionalism, and the ability to perform effectively under pressure, ensuring timely resolution of issues for executives.

Key Responsibilities:

• Provide tailored on-site and remote IT support to VIPs, resolving hardware, software, and connectivity issues promptly. Offer IT support during business trips, conferences, and meetings, at home office as needed.
• Proactively maintain and optimize devices such as laptops, mobile phones, tablets, and AV equipment for meetings and presentations, including Zoom rooms.
• Liaise with other IT and Security team members to escalate and coordinate the resolution of complex technical problems.
• Document and communicate resolutions while ensuring adherence to company standards and security best practices. Maintain a comprehensive knowledge base of implemented solutions and record any deviations from standard configurations.
• Educate VIP users on new technologies and best practices for utilizing IT resources effectively. Provide occasional IT support to VIP immediate family members.

Qualifications:

• Demonstrated experience in an IT support role, preferably providing VIP or executive-level assistance.
• Proficiency in Windows, macOS, mobile operating systems (primarily iOS), and enterprise software such as Microsoft 365, Teams, Zoom, antimalware tools, and backup and recovery solutions. Solid knowledge of networking technologies, including TCP/IP, DNS, DHCP, and VPN configurations.
• Skilled in diagnosing and repairing desktop, laptop, and peripheral hardware, with experience setting up and maintaining AV equipment for meetings and conferences.
• Strong troubleshooting skills with the ability to rapidly identify root causes in unfamiliar environments, utilizing a systematic approach to resolving issues across diverse hardware and software platforms.
• Excellent interpersonal and communication skills, with a strong emphasis on discretion and professionalism. Proven ability to manage and prioritize tasks effectively in a fast-paced environment. An excellent command of English is essential; proficiency in Turkish, Russian, or German will be considered an advantage.

Work Environment:

• Regular interaction with senior executives in dynamic settings.
• Occasional after-hours or on-call support is required to accommodate VIP schedules.
• Extended travels, up to 25% of the time.

What We Offer

Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.