Professional Services Engineer

Constructor is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. 

From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

Our headquarter is situated in Switzerland. Also we have entities in Germany, Bulgaria, Serbia, Turkey, and Singapore.

Professional Services team helps sales to grow and deliver the company’s products to its customers. 

We are looking for an experienced Professional Services Engineer to work with sales team in Pre-sales demo, post sales customer support and integrations. 

Duties & Responsibilities:

• Support the sales team to promote, market and demo Constructor Platform solutions
• Live and frequent interaction, meetings and discussion with prospects, customers and partners
• Create taylor-made demos, demo scripts and demo Scenarios to increase sales
• Work with Project Managers, Product Managers, Dev-ops team, Courses Designers and all necessary stakeholders internally and externally
• Professionally and promptly resolve customer inquiries
• Empower customers to become proficient users through education and support
• Document customer interactions through ticket tracking system
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyse the problem
• Effectively collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
• Participate in regular support team meetings

Qualifications & Experience:

• At least 5 years’ experience in a similar position
• Scientific Bachelor required. Master’s degree a plus. Engineering and software development background a plus
• You have high energy, very good at interacting with people, sharing ideas and concept, listening to requirements, and convincing an audience
• Fluent spoken and written English, Portuguese, and Spanish
• HTML, ideally TEX knowledge
• Basic knowledge of Python scripting, PowerShell (optional)
• Basic knowledge of Rest API, bash (optional)

What We Offer

Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.