VIP Concierge Manager

Location: Turkey (or willing to relocate)

About Constructor Group   

Founded in 2019 by tech and education entrepreneur Dr. Serg Bell, Constructor Group is a global institution dedicated to revolutionizing education and driving innovation in Machine Intelligence, Quantum Technology, Intelligent Materials, Hybrid Reality, and Life Engineering. Our ecosystem includes Constructor Knowledge, offering education tools and services worldwide; Constructor, a software company delivering advanced tech solutions; and Constructor Capital, providing early-stage funding for science, technology, and digital transformation projects. Backed by a diverse network of academic partners, business leaders, and Nobel laureates, Constructor Group is redefining education and technology for the future.    

About the Role

The VIP Concierge is part of our internal concierge team dedicated to delivering exceptional, high-touch service to our most important stakeholders. This role supports senior executives, the Board of Governors, key partners, VIP guests, and high-priority executive candidates.

The VIP Concierge ensures a seamless, personalised experience by managing travel, hospitality, and special arrangements with the highest level of professionalism, discretion, and efficiency.

What you will do

VIP Experience & Service Delivery

• Provide end-to-end concierge support for all VIP stakeholders, ensuring a smooth and refined experience at every interaction.
• Recommend and coordinate hotel bookings, restaurant reservations, transportation, tours, and bespoke activities.
• Manage special requests promptly and accurately, always ensuring high service standards.

Coordination & Collaboration

• Work closely with personal assistants and executive support teams to align preferences and schedules.
• Collaborate with external service providers (e.g., hotels, chauffeurs, event organisers) when required, while retaining full ownership of the VIP experience.
• Partner with internal teams to ensure seamless planning for VIP visits, interviews, meetings, and events.

Operational Excellence

• Maintain accurate records of arrangements, preferences, itineraries, and service history for returning VIPs.
• Ensure all arrangements meet company standards, privacy requirements, and brand expectations.
• Proactively anticipate needs and offer suitable options tailored to the VIP’s profile and preferences.

Step in to assist with high-level or time-sensitive travel, personal, and business service requests when needed.

What We're Looking for Minimum Qualifications

Skills & Experience

• 5+ years of experience in hospitality, concierge services, luxury travel, guest relations, or top-level executive assistant role.
• Strong understanding of premium service standards and VIP expectations.
• Proven ability to manage multiple requests with urgency, accuracy, and discretion.

Attributes

• Exceptional communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Professional, polished, and calm under pressure.
• Flexible and adaptable to changing priorities across countries and time zones.
• Strong problem-solving mindset with a service-first attitude.
• Client-Centred Mindset: Ensures all requests are delivered with care, professionalism, and attention to detail.
• Discretion & Confidentiality: Trusted with sensitive and confidential information and situations.

What We Offer

• Opportunity to work closely with senior executives and global partners.
• Exposure to high-level hospitality standards and international service environments.
• A dynamic role where service excellence and professionalism are truly valued.