Manager, Patient Access Field Operations

Company introduction:

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care. 

The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. 

We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways

Job overview:  

The Manager, Patient Access Field Operations will serve as a field operations partner and central point of contact for field-related needs across the Field Patient Access organization. Partnering closely with Field Patient Access leadership, Patient Engagement Operations, and key home-office stakeholders, this role will help capture field insights, operational needs, and emerging issues and translate them into prioritized, actionable next steps that support consistent field execution and informed decision-making.

This individual will support cross-functional initiatives, issue triage, communications, field-facing systems, reports, training resources, launch readiness activities, and process improvements in partnership with internal stakeholders. The role offers a unique opportunity to learn across the full Patient Engagement ecosystem while helping build the operational foundation required to support Patient Access Liaisons, strengthen field readiness, and contribute to the successful launch of a new treatment option for patients with significant unmet mental health needs. The ideal candidate is highly organized, collaborative, mission-driven, and passionate about patient access, mental health, and supporting patients who are waiting for new options.

Location: Remote in the United States.

Reports to: Senior Director, Field Patient Access.

Roles and responsibilities 
(Include but are not limited to):

• Serve as a central field operations contact: Act as a key point of contact for field-related operational questions, initiative tracking, and coordination across the Field Patient Access team and appropriate home-office partners
• Support Field Patient Access leadership: Partner closely with the Senior Director, Field Patient Access to help organize priorities, prepare for key meetings, track follow-ups, support communications, and advance field-related initiatives
• Lead field-facing operations projects: Manage projects related to field access systems, including requirements gathering, project planning, stakeholder alignment, testing support, implementation, and ongoing optimization. Help plan, organize, and execute projects that support field readiness, field execution and operational consistency
• Utilize business intelligence platforms: Use business intelligence platforms to analyze reimbursement and field activity data, build dashboards, identify trends, and support data-informed decision-making across the Patient Access field team
• Coordinate issue resolution: Help triage and track field inquiries related to systems, tools, data, workflows, training needs, and operational barriers by connecting the right stakeholders and ensuring appropriate follow-through
• Support field system training: Support training programs and reinforcement resources that help Patient Access Liaisons, Regional Directors, and appropriate stakeholders use field reimbursement access systems effectively
• Optimize use of industry and field tools: Oversee the use, integration, and continuous improvement of approved industry tools and field-facing platforms that support access visibility, site readiness, and field execution. Partner with the Patient Engagement Operations team to ensure timely, accurate delivery of field access data into approved tools and platforms used by the Patient Access Field team
• Conduct field visits with Patient Access Liaisons: Conduct field visits with Patient Access Liaisons to capture field insights, emerging trends, site feedback, and operational observations that inform field execution
• Coordinate cross-functional initiatives: Coordinate with Patient Engagement Operations, Commercial Analytics, Compliance, Legal, IT, Training, and other matrix partners to ensure project objectives are met on time, within scope, and within budget
• Contribute to launch readiness: Support planning and execution of field readiness activities, including meeting preparation, training reinforcement, operational checklists, process documentation, and field communications
• Maintain compliant role boundaries: Operate within all applicable compliance standards, data privacy requirements, and non-promotional role boundaries while supporting field operations, reporting, training, and stakeholder engagement 

Candidate Profile:

• Experience: 2+ years in the healthcare market with operational experience focused on supporting others or cross-functional initiatives that improve execution, visibility, and stakeholder decision-making
• Patient Access & Mission Focus: Demonstrates commitment to improving patient access and supporting the organization's mission by helping field teams remove access barriers that impact patients, providers, caregivers, and sites. Willing to support initiatives that improve the Patient Access field team's effectiveness
• Partnership & Communication: Builds strong relationships and communicates effectively across cross-functional partners. Serves as a trusted resource, gathers and synthesizes feedback, and translates field needs into clear, actionable recommendations that promote alignment and collaboration
• Execution & Operational Excellence: Plans, organizes, and executes operational initiatives with a high level of quality, accountability, and follow-through. Effectively manages multiple priorities, coordinates stakeholders, tracks deliverables, and supports consistent field execution
• Problem Solving & Continuous Improvement: Uses field insights, operational data, and stakeholder feedback to identify challenges, resolve issues, and improve business processes. Proactively supports issue triage, process optimization, field readiness, and operational effectiveness
• Agility, Compliance & Stewardship: Adapts effectively to changing priorities and business needs while maintaining a commitment to compliance, data privacy, and appropriate role boundaries. Demonstrates curiosity, continuous learning, and responsible stewardship of company systems, data, and resources
• Education: Bachelor's degree required; advanced degree or relevant certifications preferred
• Travel: Ability and willingness to travel to support field meetings, training, vendor engagement, and cross-functional initiatives, estimated 30%

Benefits:

For an overview of our benefits package and compensation information, please visit  "Joins us - Our Benefits".

These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.

Equal opportunities: 

Reasonable accommodation

We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. 

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

US applicants

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.

Sponsorship:

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

Data Privacy:

All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.