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HelpDesk Engineer

Georgia

ISsoft Solutions is looking for a HelpDesk Engineer to join our team in Batumi on a part-time basis. This role is a great fit for a technical problem-solver, who enjoys fixing things and wants to grow with a team. There's a potential for this position to turn into a full-time role. While some tasks can be done remotely, you'll need to be ready to come to the office to resolve technical issues and hardware problems on-site.

What You'll Do

  • PC administration: installation and reinstallation of Windows and applications;
  • Network setup on computers, Wi-Fi configuration, Ethernet cabling, UTP cable crimping, RJ45 socket wiring;
  • PC hardware maintenance (replacing power supply units, memory, HDD/SSD, CPU thermal paste, fans, etc.);
  • Diagnosing software and hardware issues;
  • Assisting with office maintenance;

Job Requirements

  • Knowledge of software (installation and configuration, proficiency in basic office applications at an advanced user level);
  • Knowledge of PC hardware (repair and assembly, replacement of components);
  • English proficiency - from Intermediate level;
  • Knowledge of Russian;
  • Secondary specialized or higher technical education (final-year students are also considered);

Nice to Have:

  • Experience with Linux and (or) MacOS;
  • Previous experience in a similar technical support or helpdesk role;

What Do We Offer

The global benefits package includes:

  • Technical and non-technical training for professional and personal growth;
  • Internal conferences and meetups to learn from industry experts;
  • Support and mentorship from an experienced employee to help you professional grow and development;
  • Internal startup incubator;
  • Health insurance;
  • English courses;
  • Sports activities to promote a healthy lifestyle;
  • Flexible work options, including remote and hybrid opportunities;
  • Referral program for bringing in new talent;
  • Work anniversary program and additional vacation days.

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