How you’ll demonstrate Ownership

1. Team Leadership

• Customer-Facing Excellence: Define standards for professional conduct in client interactions, ensuring the team clearly communicates technical concepts and understands customer needs.

• Stakeholder Communication: Ensure accurate and timely communication of progress, risks, and findings to internal and client leadership, translating technical insights into business outcomes.

• Continuous Improvement: Lead retrospectives and lessons-learned sessions to improve delivery processes and performance.

---

2. Technical Team Mentorship (Data Scientists, Engineers, Architects)

• Mentorship & Career Development: Guide technical team members on career growth, technical skills, and client engagement best practices.

• Solution Delivery Guidance: Provide direction on technical methodologies including solution design documentation, code quality, and data modeling standards to ensure rigorous and high-quality delivery.

---

3. Project Management Alignment

• Delivery Alignment: Partner with Project Managers to ensure timelines and resource plans are technically feasible and aligned with project goals.

• Risk & Governance Support: Identify technical dependencies and provide mitigation strategies.

• Scope & Resource Insight: Support PMs in managing scope changes and their impact on effort, resources, and delivery health.

---

4. Delivery Excellence & Customer Success

• Strategic Project Ownership: Lead complex or strategic engagements, serving as the primary point of contact and escalation point across Revenue, Product, Engineering, and external partners.

• Standards Implementation: Enforce technical delivery standards and best practices.

• Escalation Management: Manage internal escalation processes for critical customer issues.

• Customer Feedback & Improvement: Analyze feedback (CSAT, NPS) and implement improvements in tools, processes, and methodologies.

---

5. Financial & Operational Performance

• Financial Management: Manage financial health of India delivery projects to meet margin targets and support regional financial reporting.

• Forecasting & Variance Tracking: Maintain project forecasts and monitor variances (planned vs actual effort/cost).

• Billing & Invoicing: Review and approve client invoices based on project milestones.

• Efficiency & Profitability: Optimize resource utilization, improve processes, and conduct post-project reviews for profitability insights.

---

6. Capacity Planning & Staffing

• Strategic Capacity Planning: Collaborate with global regions and the India MD to plan resourcing, hiring, and practice growth.

• Staffing Execution: Partner with PMO/Staffing to assign India resources to global projects based on skills and project priorities.

• Workload Management: Monitor utilization and adjust assignments accordingly.

• Conflict & Bench Escalation: Escalate resource conflicts or bench risks.

• Opportunity Identification: Identify potential upsell and cross-sell opportunities.

---

7. Talent Acquisition & Development

• Recruitment & Onboarding: Lead hiring and onboarding for internal employees and external consultants.

• Engagement & Retention: Drive engagement through one-on-ones, feedback sessions, and stay interviews.

• Training Strategy: Implement upskilling plans to maintain strong technical and industry expertise.

• Knowledge Sharing: Facilitate collaborative learning and share best practices across teams.

• External Partner Quality: Monitor and evaluate partner resource performance and delivery quality.

---

Key Delivery Metrics

• Team Growth & Utilization: Scale the India Value Delivery team to XX in 2026 while maintaining minimum 65% utilization (monthly).

• Talent Retention: Maintain voluntary attrition below Z% (quarterly).

• Client Satisfaction: Achieve average CSAT score of C/5 for delivered projects (monthly).

• Project Profitability: Maintain average gross profit margin ≥ F% across India team projects (monthly).

The Impact you bring to Cognite

• Technical Leadership: Minimum of 15+ years of professional experience in a technical discipline relevant to the team (e.g., Data Engineering, Cloud Architecture, or Data Science/MLOps) ideally in a SaaS environment with at least 3 years in a leadership or managerial capacity.
• Customer Engagement Track Record: Proven history of successfully leading technical delivery teams in a consulting or customer-facing environment, demonstrating the ability to navigate complex client organizations and manage stakeholder expectations.
• Team Building & Mentorship: Extensive experience in mentoring, coaching, and developing highly skilled technical professionals, including performance management and career path guidance, specifically within an Indian delivery center context.
• Project Governance: Solid understanding of Agile methodologies, project governance, and risk management as they apply to data and analytics projects, including managing scope, timelines, and budgets.

Communication & Presence: Exceptional verbal and written communication skills necessary to articulate technical strategy to executive-level clients and effectively train team members on professional presence (the "how to show up" factor).