How you’ll demonstrate Ownership

We are seeking a strong IT Operations Manager to lead, transform, and grow our internal IT operations and on-site support team. This is a key leadership role at a rapidly scaling global tech company, responsible for smooth, secure, and highly efficient IT operations across our global footprint.

• Lead a global team responsible for Cognite’s internal IT support, including service desk and on-site support.
• Lead and manage Cognite’s global IT support team, including service desk and on-site support.
• Act as a key stakeholder and driver for efficiency, spearheading initiatives to increase automation and streamline processes.
• Manage vendor relationships for IT support services.
• Develop and implement sound policies and principles that balance cost, performance, and user experience.
• Oversee ticketing systems (Jira), inventories, and task flows for maximum efficiency.
• Ensure effective task distribution and dispatching to meet internal SLAs.
• Foster collaboration across IT Support, IT Security, and Infrastructure teams.

Scope of IT Support at Cognite

• Supporting 700+ IT users globally (and growing).
• Providing onsite support in key locations: Oslo, Phoenix, Houston and Bangalore.
• Delivering remote support for other locations (e.g., Japan).
• Contributing to governance of 100+ SaaS applications and infrastructure in Google Cloud Platform and Microsoft Azure.
• Managing 100+ hybrid-enabled meeting rooms.
• Operating in a modern environment with no traditional server infrastructure.
• Supporting a diverse user base: 70%+ Mac, 5% Linux, 25% Windows.

Our Core Tools

• Google Workspace, M365, Slack
• AI Tools: Curser, Gemini, Copilote, Rovo+
• Jira, Confluence, Miro
• GitHub, Terraform
• Cisco Meraki (local network)

Key Interfaces

• Security Operations
• Infrastructure in Engineering
• Finance
• Sourcing
• Application Service Owners

The Impact you bring to Cognite

• Strong experience in IT operations management and team leadership.
• Strong understanding of IT support processes, automation, and vendor management.
• Familiarity with ticketing systems (Jira) and CMDB.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, global environment.

Your technical skills and experience makes you able to

• comfortably and consistently manage the entire lifecycle of assigned tasks and processes: analyzes, process design, execution and continuous improvement.
• able to explore and solve small to medium delivery problems, end-to-end. This means that you, together with stakeholders, discover the right solution, test it, verify, and together with the team make sure that the solution actually solves the problem in a delightful way to the user/customer.
• able to take on technical and procedural tasks across multiple areas of the team's responsibility area, and you don't shy away from new challenges.
• understand (mostly) what is small and what is big and are able to focus on what is important. You are able to explore new avenues when hitting a blocker and know when to keep trying and when to stop trying and rather find another approach.
• able to unblock yourself by using the people and resources available to you. Often this will involve collaboration with the cross-functional members in your team (or closely connected teams), but it also includes using the people outside of your immediate team.

Your management skills and characteristics are shown by your ability to enable grit in the team by creating a culture of persistence and passion to try and try again, and get things done

• be persistent and able to adapt when faced with unexpected challenges
• display high energy in all endeavors
• enable employees to grow, having regular dialogues and coach team members
• work independently but open and collaborative with own and other teams
• manage and supervise team priorities
• evaluate and help developing team members professional skills

This is an entry level management, supervisor, role. In a development, consulting or administrative role incumbents may be team leads coordinating the workflow of lower level professionals while performing a set of similar or more complex duties themselves.

 A snapshot of our many perks and benefits as a Cogniter