Customer Success Executive

Cobo is a trusted leader in digital asset custody and wallet infrastructure solutions. Founded in 2017 by blockchain pioneers, Cobo is trusted by more than 500 organizations worldwide, safeguarding billions of dollars in assets with a zero-incident security track record.

Today, Cobo provides the industry’s only unified digital asset wallet platform that integrates all 4 wallet technologies in one place – Custodial Wallets, MPC Wallets, Smart Contract Wallets, and Exchange Wallets. By combining a comprehensive suite of wallet solutions with advanced risk controls and developer tools, Cobo empowers organizations and developers to innovate and scale with ease.

Visit www.cobo.com for more information.

Key Responsibilities:

• Maintain regular communication with clients, establish deep trust, and ensure successful utilization of the company's products.
• Improve client satisfaction and drive renewals as well as business expansion opportunities.
• Coordinate internal resources to ensure the efficient implementation of client solutions.
• Assess client needs, manage projects, and ensure the successful achievement of client objectives.
• Be responsible for key business metrics such as MRR (Monthly Recurring Revenue) and ARR (Annual Recurring Revenue), ensuring company targets for client growth and retention are met.
• Identify potential client needs, promote cross-sell and upsell opportunities, and prevent customer churn.
• Collect and consolidate client requirements, analyzing the core business pain points behind them.
• Translate client needs into company value, collaborating with product, technical, and other teams to drive optimization.

Job Requirements:

• Outstanding communication skills and service awareness, able to effectively address diverse client scenarios and demands.
• Strong learning ability and adaptability, with excellent stress management skills.
• Proven experience in project management, with the capability to independently manage complex projects.
• Familiarity with cross-department collaboration processes and the ability to efficiently coordinate internal and external resources.
• Background in blockchain technology or account management is a plus.
• Fluent in spoken English is a plus.