SME/Lead/Associate Manager - PV

Responsibilities: •

Thorough understanding of ICSR and /or literature monitoring process including all related guidelines/regulations.

• Provide required guidance and support as applicable to the Team lead and SMEs on operational and domain aspects as necessary.

• Ensure tasks are assigned to the team members to meet deliverables in accordance with SLAs and KPIs. 

• Work closely with the team and client (as applicable) to identify and mitigate risks to meet the timelines, address/seek clarity for queries, if any and escalate when necessary • Ensure that all assigned goals (e.g., utilization and efficiency) are met for self and team as set for the performance year.

• Conduct performance management for the team members.

• Support in the functional capability development of team members and Team lead as applicable.

 • Conduct process training as required and per project needs.

• Proactively provide qualitative suggestions for improvements in process and workstreams leading to greater efficiencies.

• Contribute towards strengthening of the business process (client /internal project workflows) / workstream specific processes.

• Develop and maintain assigned departmental quality system procedures, instructions and provide training as necessary both within and outside the department.