Technical Solution Architect

We Are Innovators & Category Creators 

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.  

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risks. 

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do.  The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe. 

Purpose
Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible for providing technical expertise across the customer lifecycle, from pre-sales solution design to post-sales implementation and ongoing optimization. This role drives sales growth and customer satisfaction by crafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high-impact Chat Commerce solutions worldwide.

We Do The Right Things
Responsibilities of the Role
o Collaborate with the sales team during pre-sales to provide technical expertise, designing customer-specific solutions that leverage Clickatell’s capabilities to address client needs.
o Map customer requirements to Clickatell’s product offerings, defining integration points between Clickatell’s systems and customer systems to ensure seamless interoperability.
o Create high-level solution proposals, presentations, and proof-of-concepts (PoCs) to demonstrate the value of Clickatell’s solutions during the pre-sales phase to strategic prospects / customers.
o Support the sales team in articulating the Clickatell value proposition through deep product and solution knowledge, addressing technical questions and objections.
o During the post-sales design phase, develop detailed customer journey designs and technical architectures to guide implementation teams on solution deployment.
o Provide expert guidance to customer implementation teams, ensuring solutions are implemented according to design specifications and best practices.
o Serve as the ongoing subject matter expert for customer solutions, consulting on future improvements, optimizations, and scalability requirements.
o Collaborate with internal stakeholders (e.g., product, engineering, and support teams) to align customer solutions with Clickatell’s technical capabilities and roadmap.
o Drive adoption and continuous improvement of Clickatell’s solutions within the customer base, enhancing customer experience and satisfaction.

We Are On A Learning Journey
Requirements of the Role
o Minimum 3 years’ experience in enterprise pre-sales support, with a proven track record of designing customer solutions and supporting sales processes
o Minimum 3 years’ experience in post-sales solution implementation, including designing technical architectures and guiding implementation teams.
o Proficiency in customer experience design, with the ability to create detailed user journey maps that align with business and technical requirements.
o Expertise in mapping and designing integrations between enterprise systems, with experience in API- based solutions and system interoperability.
o Experience with high-volume transactional solutions and scalable system architectures.
o Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
o Ability to translate business requirements into detailed technical solution requirements and architectures.
o Strong problem-solving skills, with the ability to troubleshoot integration and implementation challenges during the customer lifecycle.
o Experience serving as a subject matter expert for customer solutions, with a focus on long-term optimization and scalability.

A Bit About You
Behavioral competency requirements of a Highflyer:
o Be a strong people manager and leader who can help set vision and strategy and effectively manage day to day tasks to delivery.
o Be focused and passionate about customer and company success.
o Be curious, creative, courageous and a champion of the company and our customers.
o Have problem solving skills, logical thinking and analytical abilities.
o Display foresight be systematic and provide orderly planning and have attention to detail.
o Have solid negotiating skills both internally and externally.
o Have the ability to both act tactically and strategically.

Why You Should Join
Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your PTO
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work