Customer Systems Coordinator

Customer Systems Coordinator

We’re looking for someone to join our Customer Systems team within Customer Operations.

This role is ideal for someone who is curious, organised and enjoys figuring out how things work. You’ll help support the systems, processes, content and operational tooling that enable Customer Operations to deliver a great experience for millions of ClearScore users.

This is an excellent opportunity for someone at the beginning of their career, or someone looking to develop new skills in systems, operational improvement, project delivery, automation and operations. If you’re someone who enjoys learning new tools, solving problems and finding better ways of doing things, we’d love to hear from you.

What you will be doing:

• Supporting the creation and maintenance of operational processes, procedures and documentation.
• Drafting and updating customer-facing and internal content, including Help Centre articles, macros and knowledge resources.
• Assisting with Customer Operations projects by documenting requirements, supporting implementation activities and helping coordinate changes.
• Supporting testing and validation of process and system updates before they are released.
• Investigating operational issues and helping identify potential solutions and improvements.
• Working closely with Customer Support teams and internal stakeholders to ensure content, processes and ways of working remain accurate and up to date.
• Learning how Customer Operations systems, workflows and tooling work together to support our users.
• Contributing ideas and recommendations that improve efficiency, consistency and customer experience.

Skills we'd love you to have

• Strong written communication skills and attention to detail.
• A curious mindset and willingness to learn new tools, systems and ways of working.
• Strong organisation skills and the ability to manage multiple priorities.
• Comfortable working in a fast-paced environment where priorities can change.
• An interest in technology, systems, automation or operational improvement.
• Strong problem-solving skills and a willingness to investigate issues.
• A proactive attitude and willingness to take ownership of your work.
• Experience creating documentation, procedures or knowledge articles is a plus.
• Exposure to CRM, support or workflow management tools (e.g. Zendesk, Salesforce, Freshdesk or similar) is advantageous but not required.
• Experience working in Customer Operations, Customer Support or a similar operational environment is beneficial but not essential.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.