Marketing Technology Support Specialist

Marketing Technology Support Specialist

We’re seeking a proactive and detail-oriented Marketing Technology Support Specialist to assist our Performance marketing and CRM teams in leveraging customer data for high-quality, data-driven campaigns across various platforms and channels. This role is ideal for someone with strong technical aptitude, excellent stakeholder management skills, and a problem-solving mindset, looking to expand their expertise in both Performance marketing and CRM technologies.

Who You Are

You thrive in a fast-paced, collaborative environment, embracing a supportive role while remaining proactive and adaptable. You possess a problem-solving mindset, strong attention to detail, and a willingness to learn. You’re confident in working with multiple stakeholders, can prioritise effectively, and always strive to deliver high-quality support.

Key Responsibilities

• Data Understanding & Utilisation: Develop a strong understanding of our existing and future-state data, supporting the wider Performance Marketing and CRM teams in leveraging data effectively for segmentation, personalisation, querying and trouble-shooting.
• CRM and Paid Channel Automation Monitoring: Proactively carry out daily checks to support the paid channel and CRM campaigns, identifying and addressing any issues swiftly.
• Audience & Optimisation Events building: Build and send audiences and optimisation events into paid channels, primarily Google, Facebook, and TikTok. Ensure that data arrives correctly at its destination and is usable for campaign attribution, optimisation, and suppression.
• Platform Support & Capability Management: Assist in the configuration, stability, and roadmap alignment of Martech platforms (e.g., Braze, Hightouch, Branch, GTM). Maintain platform documentation and usage guidelines to ensure scalable, compliant, and consistent usage across teams.
• Technical Support & Problem Solving: Be the first point of contact for Performance marketing and CRM related queries, providing technical support for platform troubleshooting. Ensure prompt issue resolution, offering assistance with email template creation, platform functionality, and best practices for email deliverability and engagement.

Key Skills & Experience

✅ Technical aptitude – Ability to understand platform capabilities and troubleshoot journey or logic issues.

✅ Experience with paid channels and conversion APIs – Adept at reading documentation and interpreting data and platform requirements into actions and troubleshooting.

✅ Hands-on experience with leading CRM platforms – Familiarity with tools like Braze, or Salesforce.

✅ SQL proficiency – Competence in writing or checking SQL code, troubleshooting data issues and used modern data warehouse (e.g Databricks, Snowflake, Redshift) ✅ Excellent stakeholder communication – Strong collaboration skills to effectively support multiple teams.

Nice-to-Have Skills (Not Essential, But a Bonus!)

🔹 Understanding of email deliverability best practices – Knowledge of SPF, DKIM, and email authentication is a plus.

🔹 Experience of using Liquid syntax – Familiarity with or experience in using Liquid for dynamic content in email templates.

🔹 Understanding of compliance regulations – Knowledge of GDPR and other relevant regulatory requirements.

🔹 Exposure to APIs – Knowledge or ideally working experience of using JSON objects.

🔹 HTML & CSS proficiency – Able to create and edit responsive email templates.

This role is perfect for someone who enjoys problem-solving, stakeholder collaboration, and working in a fast-paced marketing environment. If you thrive on providing technical support, improving processes, and ensuring smooth CRM and Performance Marketing operations, we’d love to hear from you! 🚀

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.