Technical Account Manager

Technical Account Manager

The Technical Account Manager (TAM) is part of the Partner Success delivery team and is assigned to one or more of ClearScores partners. The TAM demonstrates a balance of deep technical understanding and ability along with outstanding customer service and account management skills. This individual would have responsibility over the full partner lifecycle from onboarding, launch and ongoing maintenance.

The TAM role will work closely with Platform and Market team which includes product, designers, engineers, and commercial counterparts in order to deliver the best experience to our partners. TAMs main focusses will be setting up new Partners onto our offers panel, being on hand to assist partners with changes, and help drive the performance of their offers.

 

What you will be doing:

• Relationship Management

  • The main point of contact for our partner relationships after contracts are signed; working closely with our commercial performance team to understand needs and goals of Partners.
  • Understand the Partners business objective and be able to be proactive in our approach to establish and maintain excellent partner relationships.
  • Attend and support Commercial team in QBRs
  • Assist in researching and creating market insights, including partner trends and competitor analysis reports
  • Interface directly with customers on a regular basis for reporting and requests, looking for opportunities to make this more self-service as time goes on.

  Integration SME

  • Onboard partners through the integration process, you will be the SME for each individual integration that they own and represent the voice of partners.
  • Ensure that partners stay within the defined strategy of the Partner Integration Program. When a partner is identified for bespoke integration, work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work.
  • Take a data-driven approach to provide key partner insights about the integrations, and use these insights to improve our integration experience.
  • Coordinate and manage Partner onboarding plans with Commercial team and engineers.

  Performance Management

  • Manage all partner requests especially around offer management and business rules. Not only will you manage and process these changes, but you’ll also recommend improvements to ensure high performance of Partners offer panel.
  • Configuration and launching of our seasonal campaigns through the year.
  • Develop a working knowledge of the Global marketplace landscape and share that knowledge with the wider team
  • Create custom reports for Partners as and when requested.

  Team Management

  • Liaise with Partner Success engineers to manage backlog of requests.
  • Develop and document processes and procedures for partner success to drive efficiencies
  • Collaborate with Platform teams to improve functionality to drive down BAU work in our go to market teams order to drive productivity of Partner Success team.
  • Exceptional written and verbal communication skills with a background in Technical Product Ownership, Engineering, Architecture, or another technical role with direct relationships with clients or partners.

   

 

Skills we'd love you to have

• A natural planner - ability to coordinate and inspire cross-functional teams to deliver exceptional comms, through strong project management
• Highly analytical and data driven - excited by and proficient at numerical marketing and able to use data to make informed decisons
• Confident working alongside and influencing senior stakeholders
• Strong writing, communication and presentation skills
• Organised, proactive, and great attention to detail
• Positive attitude, able to work under pressure and within a moving framework

 

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 18 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

 

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment: flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
• Private health and dental cover
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Lunch and learn with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Free sports and social clubs
• Generous training allowance
• Fast progression
• Leadership-led training
• Regular well-being events
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Physical and mental health support through BUPA
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

 

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.