Customer Success Specialist

About Clarity AI 🪴

Clarity AI is a global tech company founded in 2017 with a unique mission: bringing societal impact to markets.

We leverage AI and machine learning technologies to provide top international investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions. 

We are now a team of more than 300 highly passionate and curious individuals from all over the world, with offices in New York, Madrid, London, Paris, and Abu Dhabi. Together, we have established Clarity AI as a leading sustainability tech AI company backed by investors and strategic partners such as BlackRock, SoftBank, and Deutsche Börse, who believe in us and share our goals. 

We are dedicated to cultivating an exceptional workplace environment, and we take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible. 

We have plans to continue growing our teams globally, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of investors, companies and consumers worldwide.

About The Role 💻 

We seek a Customer Success Specialist to join our Platforms sales and business development team. As a Customer Success rep, you will be critical in deepening relations with our existing clients to help them grow and get the most value out of our products. Your objective will be to maintain existing clients and identify opportunities to enhance our products or fill new client needs. To be successful, you’ll need to leverage product expertise and client relation skills to ensure that our client’s business requirements are being met.

What You’ll Be Doing 🚀

Working as a Customer Success Specialist, you will be responsible for…

• Leading the post-sale onboarding process for new clients by sharing materials, training users, and ensuring clients have the resources required to be successful 
• Maintaining commercial relationships by renewing existing deals and identifying opportunities to fill new client needs
• Tracking and analyzing product usage to ensure value is being delivered
• Interpreting client requests and translating them to the Product team for prioritization and development
• Developing a deep knowledge of your clients to be able to guide the resolution of support queries
• Coordinate with other teams including Account Executives, Product Specialists, Marketing, and Product to ensure client Success

Location 🌍 

The role is based in Madrid

Way of Working: Hybrid (3+ days in office during first 6 months)

What You’ll Need 👀

• Years of Experience: 3+ years of experience within the financial industry in roles such as sales or account/relationship management 
• Good client management and communication skills 
• Outstanding critical thinking skills with plenty of curiosity 
• Strong organization and project management skills 
• Experience using Excel and PowerPoint (or similar) 
• Experience using a CRM tool (e.g. Salesforce)
• Self-starter who will thrive in a start-up setting by taking ownership and initiative
• Able to take ownership and initiative, with high energy and stamina
• Decisive and action-oriented, able to make rapid decisions even when they are short of information
• Highly motivated, independent and deeply passionate about sustainability and impact
• Excellent oral and written English communication skills (minimum C1 level-proficient user)

More About Clarity AI ⭐

Clarity AI’s Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognised by prestigious institutions like the World Economic Forum as one of the most distinguished leaders under 40.

The leadership team has an international presence and is composed of professionals from leading tech, consulting, and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.

Clarity AI has received several awards: 

• The Forrester New Wave - ESG Ratings, Data, and Analytics - Leaders for 2022-2024 
• Investment Week - Best Sustainable Investment Research & Ratings Provider 2023
• Fast Company - Most Innovative Companies 2023
• European Commission | EU Seal of Excellence 2020
• World Economic Forum - Technology Pioneer 2020
• World Economic Forum, Young Global Leader - Rebeca Minguela

Clarity AI believes diversity, inclusion, and belonging are essential for creating an innovative and successful workplace. By actively promoting and engaging in sustainability efforts, we can help create a more equitable and resilient future for our planet and all its inhabitants.