PR Newswire, Client Relations Specialist,Sales, APAC, China

Responsibility
• Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.
• Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements.
• Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.
• Making Client annual or quarterly report after distribution and explain the reports to clients.
• Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction.

Requirements :
• Bachelor’s degree (or above) ;Minimum 2 years of experience
• Advanced oral and written in English
• Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.