At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job Summary: The Guaranteed Placement Specialist is a vital position responsible for delivering consistently exceptional service and support to Cision’s North America customers, both internally and externally.
The Guaranteed Placement Specialist utilizes a broad knowledge of all Cision distribution products, services and processes to provide high quality and timely tasks on a consistent basis. This team will be focused on providing support to internal and external customers. The need for both outstanding communication skills and accurate tracking of client interactions is vital.
Essential Functions:
• Be an expert and fulfill service for our Guaranteed Placement product offering
• Provide exceptional customer service to internal and external customers via email, phone or chat
• Strive to be the point of resolution whenever possible
• Provide light technical support for customers, often via internal staff such as Customer Content Services support, Online Member Center support, billing support, data change requests, etc.
• Focus on quality standards and timelines to achieve team targets and objectives
• Ability to reprioritize workload in order to ensure service level commitments are met
• Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
• Utilize organizational skills to prioritize tasks and enter cases for all customer interactions
• Actively seek out opportunities to improve processes
• Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Sales, Customer Success, Finance, Technology, Product)
• Provide general account maintenance and other tasks as assigned to meet the needs of the business
• Undertake other tasks or projects as requested by management
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its
Brandwatch and
Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit
www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
