Billing Specialist

Billing Specialist Reports to: Team Lead, Billing Objective The Billing Specialist plays a key role in managing financial transactions within the organization. Their responsibilities include performing accounting, customer service, and organizational tasks to ensure timely and efficient customer billing processes. This includes preparing invoices, verifying the accuracy of billing information, addressing discrepancies, and ensuring that clients or customers receive accurate and timely invoices. Key Accountabilities Reviews customer contracts, validates pricing to assess discounts and to ensure client is invoiced accordingly. Review of work orders as part of the daily integration and generates invoices for customers following the use of the service. Processing credit notes in a timely basis. Calculates usage and bills customer for over usage. Prepares reports required to complete billing. Executes the billing cycle including printing, billing portals / email, and filing as required. Communicates company policies regarding billing to both internal and external clients addressing billing queries. Performs other duties as required.

Qualifications College Diploma (or equivalent) or a related field is required. Minimum of 2 years of relevant billing experience in a corporate environment including customer service and account reconciliation. Working knowledge of Salesforce, NetSuite or similar software is an asset. Working knowledge of MS Office Suite including Word, Outlook, Excel is required. Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands. Advanced customer service and communication skills to create a positive client experience with each customer interaction. Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes. Ability to work independently and as a member of a team. Fluency in English & French, written and oral is an asset.

Hybrid 2 days a week in Toronto office

Bilingual French and English