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CRM Solution Designer

Budapest, Hungary

About Chemaxon

Chemaxon is an industry-leading cheminformatics software company helping early-stage drug discovery and chemistry research for more than 20 years. Our clients are top pharmaceutical companies, innovative biotech startups, and leading academic institutions. 
We are agile, innovative and friendly, offering compelling opportunities for frequent collaboration and cross-training with teammates and stakeholders.

We operate internationally, with regional teams based in Budapest (HQ), UK, Boston, San Diego and Basel (Switzerland), along with distributors in the Asia Pacific. We have recently been acquired by Certara, a US-based model-informed drug development services and software company. We are in an exciting time of organizational and business growth, so now is the perfect time to join our team! 

About the team

Take part in the revision of Chemaxon’s CRM system in order to best map the customer’s journey from an unqualified lead to an actual sales opportunity. Boost the efficiency of Marketing, Sales and Finance who are challenged by the increasing number of customers worldwide.

The CRM Solution Designer is a key enabler of the company’s customer strategy and lifecycle management, owning the functional and process designs and driving the development of the Salesforce CRM application across multiple functions. The role acts as a bridge between Salesforce users and the team developing and configuring Salesforce (be those internal or external), capturing and prioritizing requirements, creating functional designs and processes, coordinating build process and supporting user testing and release.

About your responsibilities

  • Drive company-wide CRM strategy in line with the overarching company strategy and directives from company leadership
  • Ensure that CRM and related infrastructure is configured in line with the defined processes and requirements of Sales, Marketing and Finance.
  • Act as a single point of contact for functional queries and new requirements relating to Salesforce CRM
  • Advise on and maintain scalable processes that ensure best practices in CRM and marketing automation utilization
  • Enable sales, marketing and other teams using the CRM and related systems, organize & run workshops to advise on best practices
  • Own and prioritize Salesforce development backlog
  • Provide appropriate functional designs to the development team based on business requirements
  • Coordinate Salesforce development with external vendor, perform functional testing
  • Create and own Salesforce e2e process documentation, including user guides and trainings
  • Drive and support release activities (UAT, communications etc.)
  • Collaborate with and support the BI team to maximize CRM Analytics value
  • Guard and drive data purity in our major marketing/sales databases and run data cleansing projects in alignment with the BI team
  • Manage technical aspects and architecture of key commercial systems (CRM, marketing automation, partner management) and the integration of external data sources used to capture, distribute, manage and report on commercial objects, such as leads, opportunities, etc.
  • Liaise with development and support teams to ensure activities ordered by the company are carried out in good quality and with reasonable effort 

Experience, skills and knowledge you should bring to us

  • At least 3 years of hands-on experience with platforms related to CRM infrastructure - like Salesforce Sales/Marketing Cloud, Pardot, Hubspot, WordPress, Google Analytics etc.
  • Strong stakeholder management skills
  • Excellent business analysis skills (requirement gathering, process design, functional design, testing strategies)
  • Strong understanding of software development pipeline
  • Excellent English language skills (written and spoken)
  • Good communication, presentation skills
  • Big picture thinker, in-depth problem solver with a broad and deep technical knowledge

Bonus skills that will help you hit the ground running

  • Experience working in an Agile environment

What we offer

  • Hybrid-way of working (8 days/month home office)
  • Private health insurance (Medicover)
  • Daily entry into Life1 Fitness Clubs
  • Generous annual training budget supporting your professional development (off-site training, international conferences, e-books)
  • We work with global Top500 companies (R&D) and leading academic institutions, giving you a chance to gain insights into these dynamically evolving industries.
  • Inspiring working environment - leisure and recreation area, playing corner for children, English lessons, yearly user conference with social programs, innovation days 
  • You will be a valued member of a creative and supportive agile team 
  • Everyday use of English in a multicultural environment

Location: Budapest, Váci Greens Office Park

For some info on Chemaxon, you can check out these videos:

 

 

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When you apply to a job on this site, the personal data contained in your application will be collected by Chemaxon as a controller, which is located at Váci út 133., Budapest, Hungary, 1138, and its affiliates (hereinafter “Chemaxon”) and can be contacted by emailing hr-team@chemaxon.com. Your personal data will be processed for the purposes of managing Chemaxon’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Chemaxon, which are the solicitation, evaluation, and selection of applicants for employment. 
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