Customer Advisor

About Us:

We are part of Lookers Motor Group Limited, which includes Charles Hurst Limited who are one of the leading automotive retail groups in the UK and Republic of Ireland. Across the group, we represent 30+ manufacturer brands, offering a wide selection of new and used vehicles. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market-leading rewards and benefits package.

Audi Centre, Dublin

Contract Type: Permanent - Full Time
Hours: Monday - Friday (shifts on rota basis) 8:00-17:00, 9:00-18:00 
Salary: Up to €30,000 per annum

Are you a customer-focused communicator with a passion for delivering high-quality service?We are looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.

As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

What You'll Be Doing

🛠️ Service & Aftersales Support

• Booking essential maintenance efficiently and accurately via Outbound calls
• Promote and sell service plans to retain customers
• Identify upsell opportunities during booking
• Provide consistent and professional responses to all enquiry types

📞 Customer Experience Delivery

• Maintain a friendly, engaging, and helpful tone across all channels
• Ensure customer service aligns with Lookers and manufacturer standards

📊 Quality & Performance

• Meet or exceed performance expectations across outbound activity
• Maintain high-quality notes, recall checks, and accurate data entry
• Act as an extension of the dealership team – both sales and aftersales
• Support lead generation for new/used vehicle sales

What We're Looking For

✅ Previous experience in a customer service, contact centre, or sales environment (preferred)
✅ Strong communication skills – written and verbal
✅ Confident working with technology and CRM systems
✅ Target-driven mindset with attention to detail
✅ Team player who enjoys helping others and learning new skills
✅ Flexibility to work on a rota including weekends and bank holidays

Benefits Include:

• Competitive salaries with clear pay scales as you develop.

• Generous annual leave allowance that increases with length of service.

• Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay).

• Life assurance.

Health & Wellbeing:

• Aviva Care – Digital GP, Second Medical Opinion, Bereavement Support

• Private Medical Insurance.

• Eye care vouchers

• Cyclescheme

Leisure & Lifestyle:

• Discounted gym memberships.

• Exclusive shopping discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and we celebrate and encourage success at all levels.

We are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require driving, a driving licence check will also be carried out. All offers of employment are subject to a 6-month probation period from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.