About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Belfast Land Rover – Drive Thru Host / Vehicle Coordinator

Contract Type: Permanent, Full Time

Hours: Monday–Friday, 8.30am–5.00pm (42 hours per week)

Salary: £27,834 per annum

Charles Hurst Belfast Land Rover is recruiting for a Drive Thru Host / Vehicle Coordinator — a unique role within the JLR brand. This is not a delivery driver position. Instead, you will be the first point of contact for every customer arriving on site, ensuring a seamless, premium experience from the moment they enter our Drive Thru.

This role combines customer service, vehicle coordination, and front‑of‑house support, helping us deliver the exceptional standards expected of the Land Rover brand.

What you’ll be doing

• Welcoming customers as they arrive into the JLR Drive Thru and providing a professional first impression

• Completing vehicle check‑ins, walking the car with the customer, and recording any damage on the job card

• Introducing customers to their Service Advisor and ensuring a smooth handover

• Moving vehicles between the Drive Thru, workshop, valet bay, and compounds as required

• Preparing vehicles for customer collection, ensuring they are positioned correctly and ready on time

• Supporting the service team with basic system input, job card updates, and vehicle status checks

• Maintaining the Drive Thru area to JLR brand standards

• Providing a calm, organised, customer‑focused presence throughout the day

What we’re looking for

• Confident, friendly, and comfortable dealing with customers face‑to‑face

• Computer literate and able to update job cards and vehicle information accurately

• Strong organisational skills with the ability to prioritise in a busy environment

• A safe, responsible driver with the ability to manoeuvre a range of vehicles

• Someone who takes pride in presentation — both personal and vehicle standards

• A positive, proactive attitude and willingness to support the wider service team

Essential:

• Full UK driving licence held for at least 2 years (insurance requirement)

Desirable:

• Experience in a customer‑facing, valet, service reception, or vehicle‑handling role

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.