Service Advisor - Charles Hurst Group

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Charles Hurst Service Advisor

Various Positions Available Across Northern Ireland

Salary: £35,000 On Target Earnings - including bonus of £29,000 per annum 

Hours: Monday-Friday between hours of 8-5:30pm, (Saturday Morning's on rota basis)

Gym Membership Discounts | Smart Health Virtual GP | Dental Insurance | Eyecare Vouchers | 20% off EE | 25% off O2 | Employee Vehicle Discounts – full list of employment benefits available upon request.

Charles Hurst is the largest automotive retailer in Northern Ireland, with dealerships across Belfast and beyond. Our aftersales departments are a key part of our business, looking after our customers long after they have purchased their vehicle.

We are looking for Service Advisors to join our aftersales teams across the group. This role suits someone who enjoys working with people, staying organised and being at the centre of a busy department where no two days are the same. A Service Advisor is the link between our customers and our workshop, making sure customers are looked after and kept informed while their vehicle is with us.

What the job actually involves
• Booking services, MOTs and repair work for customers
• Greeting customers and discussing the work required on their vehicle
• Keeping customers updated while their vehicle is in the workshop
• Liaising with technicians and the workshop to manage vehicle progress
• Managing phone calls, online bookings and customer enquiries
• Advising customers on service plans, warranty and additional work where appropriate
• Making sure customer and vehicle records are accurate and up to date

What we’re looking for
• Good with people and easy to talk to
• Organised and able to manage a busy workload
• Professional, friendly and reliable
• Able to explain information clearly to customers
• A team player who works well with others
• Previous Service Advisor or customer service experience would be helpful but not essential

What matters
You don’t need to know everything on day one. What matters most is that you care about customers, stay organised and take responsibility for your work. If you communicate well, keep customers informed and stay on top of your workload, you will do very well in this role and can build a strong career within Charles Hurst.

What you’ll get
• OTE up to £35,000
• Structured training and progression opportunities
• Generous annual leave that increases with service
• Enhanced family leave policies
• A long-term career opportunity within the Charles Hurst Group

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.