Solutions Engineer (m/w/d)

Solutions Engineer

Permanent employee, Full-time · Berlin

THE IMPACT YOU WILL MAKE

At charles, we’re revolutionizing how brands connect with their loyal customers—whether it’s socks, pet food, or cosmetics, we create meaningful conversations every day. As a Solutions Engineer at Charles, you’ll use your technical and problem-solving expertise to enable customers to unlock the full potential of our platform. You'll play a critical role in positioning Charles as the go-to choice for large e-commerce businesses, bridging our technology with their goals to drive impactful results. With a team of customer-focused colleagues, you’ll ensure that any business need is just one chat away, advancing our mission of “Anything, Any business, one chat away.” Join us in shaping the future of conversational commerce.

THIS IS WHAT YOU WILL BE DOING

• Serve as the technical counterpart for our account executives. Our product's success relies on seamless integrations. You will enable marketing use cases on our platform by facilitating data import and export from CRMs and shop systems. Collaborate with the sales team to tailor solutions based on each customer's unique setup.
• Work closely with experienced Product Managers on product discovery and execution, allowing you to delve deep into product capabilities and enhance your core responsibilities as a solutions engineer.
• Partner with the Success team to coordinate customization work for key accounts, ensuring that customer-specific needs are met efficiently and effectively.

YOU’LL FIT GREAT WITH THESE SKILLS AND VALUES

• Resourceful and hands-on approach to problem-solving and task execution.
• A strong desire to deeply connect customer pain points and business problems to charles’ capabilities
• Organized and proactive communication skills, with a talent for effective stakeholder management.
• Eager to learn and absorb knowledge from cross-team expertise.
• Experience in programming and technical implementations.
• Have hands-on experience with web services, APIs, and common authentication patterns (OAuth2, API Keys, etc)
• Have a basic understanding of programming languages and can do scripting
• Experience working with CRMs, shop systems, Adtech, or Martech platforms.
• (Bonus) Hands-on web development skills

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Sharing VSOP (virtual stock options) in the ownership and success of charles
• Working in a vibrant office in the heart of Berlin overlooking the Wall memorial
• Earning a competitive compensation package

What else we offer?

• Urban Sports Club membership
• A weekly personal trainer
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office in the heart of Berlin
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a SaaS startup that enables brand to build personal relationships with customers. With our software, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to connect any kind of business with their customers via messaging apps to let them do what they need.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands.

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.