Enterprise Account Executive - DACH (m/w/d)

Enterprise Account Executive (m//d)

Permanent employee, Full-time 

THE IMPACT YOU WILL MAKE

You will bring value to our clients who are not revealed by the world of conversational marketing and the manyfold possibilities for their business model yet. It will be your responsibility to build a trusted long-term partnership with our clients, make sure the relationship works well with both parties. In this role, you will actively drive our mission to humanize ecommerce by enabling ever more valuable conversations between brands and their consumers - and become one of the world’s first and leading experts in Conversational Marketing and Commerce. Ultimately, you are driving the revenue growth for charles and hence you have a direct impact on the speed we grow.

THIS IS WHAT YOU WILL BE DOING

• Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, as well as growing existing accounts
• You will run the full-cycle sales role with responsibility for generating pipeline, closing deals, and delivering exhilarating product demos
• You will analyze the performance of potential customers and learn how to identify potential for business improvement for them to achieve using charles
• As our go-to-person for the DACH region, you will be asked to provide regular feedback to Marketing, Product teams to understand our customers better and improve processes
• You will work closely with the Operation Team to ensure the best possible and align processes; with Customer Success & Marketing teams to ensure that best practices of charles are shared and implemented with our Customers
• You will actively seek out profitable partnerships and business opportunities
• As a fast-growing start-up, you have an opportunity to lead the team in the future
• You will help shape the future of charles' mission with your perspectives, ideas, and skills

YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES

• Ideally you have experience in a Tech startup as an Account Executive
• You have a profound knowledge of the ecommerce market and SaaS technologies or have Adtech / Martech background
• You leverage methodologies such as SPIN, MEDDIC, or BANT to optimize and drive success throughout the sales cycle
• Very good understanding of our ideal customer profile and buying persona partners, being able to develop patterns for the outbound and cold approaches
• Ability to show high level of resilience in compelling situations and collaborate on complex negotiations
• You can create powerful sales presentations and have a clear and effective voice for engaging with our audience
• You are familiar with working with a CRM system (ideally HubSpot)
• You are familiar with GDPR legalization and have the ability externally partner with legal teams to create bulletproof contracts
• You are fluent in German and English

WHERE WILL YOU BE WORKING?

We are based in Berlin and working hybrid. So join us in Berlin or have frequent visits to engage with the team!

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Sharing ESOP (virtual stock options) in the ownership and success of charles
• Working in a brand new office in the heart of Berlin overlooking the Wall memorial
• Earning a competitive compensation package

What else we offer?

• Urban Sports Club membership
• A weekly personal trainer
• Meditation session on Tuesdays
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a SaaS startup that enables brands to use the full potential of WhatsApp Business. With our platform, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to become the global backbone of conversational commerce (cCom): a world in which all consumers can enjoy personal, rewarding, heartfelt conversations with the brands they love.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey e-commerce lead, Andreas Tussing, charles is backed by Salesforce Ventures, Accel, and HV Capital. We received €30 million in total funding and are now pushing for the next big stage of our growth. This makes now a good time for you to join us on this journey!

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.