Order Management Specialist
Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
Job description
About the Role
The Order Management Specialist serves as the primary point of contact for customers throughout the order-to-cash (O2C) process. This role is responsible for managing customer orders from receipt through to invoicing, ensuring accurate order processing, timely delivery, and excellent customer service.
Working closely with customers, distributors, logistics, supply chain, finance, and sales teams, the Order Management Specialist ensures orders are compliant, proactively manages delivery expectations, resolves issues, and maintains strong customer relationships across the marine and energy sectors.
Key Responsibilities
- Act as the main point of contact for customers regarding order placement, delivery updates, and order-related enquiries.
- Manage the end-to-end order-to-cash (O2C) process, ensuring orders are processed accurately and efficiently.
- Review and validate customer orders to ensure compliance with business requirements and commercial agreements.
- Coordinate with supply chain, logistics, credit, and finance teams to support timely order fulfillment.
- Monitor orders proactively and provide customers with updates on delivery schedules, product availability, pricing, and any potential disruptions.
- Ensure all order information is accurate, complete, and maintained in relevant systems.
- Identify and escalate potential issues that may impact customer satisfaction or on-time delivery.
- Record and manage customer complaints and non-conformances in line with company procedures.
- Build and maintain strong relationships with customers, distributors, and internal stakeholders.
Key Skills & Experience
- Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Information Technology, or a related field.
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5-7 years of relevant experience in Order Management, Customer Service, Order-to-Cash (O2C), Supply Chain, or related functions.
- Experience in a shared services environment is advantageous.
- Experience within the energy, marine, oil & gas, industrial, or manufacturing sectors is preferred.
- Strong stakeholder management and customer relationship skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
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Mandarin proficiency is mandatory with the ability to communicate confidently in both written and spoken Mandarin and English
- Experience using ERP systems such as SAP, Salesforce, JDE, or similar platforms is an advantage.
Key Competencies
- Customer Focus
- Order Management & O2C Expertise
- Stakeholder Management
- Problem Solving
- Attention to Detail
- Communication Skills
- Collaboration & Teamwork
- Planning & Prioritization
- Adaptability & Resilience
- Continuous Improvement Mindset
Why Join Us?
At Castrol, you'll be part of a collaborative team that plays a critical role in delivering exceptional customer experiences. You'll work with colleagues and customers across multiple markets, gaining exposure to a dynamic global business while building valuable expertise in customer operations, supply chain, and commercial support.
Privacy
The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact privacy.response@castrol.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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