Business Implementation Manager

Role Overview:

In recent years, Cargoo has experienced rapid global growth as companies across industries adopt our platform to transform how they manage logistics. To support this momentum, we are seeking a proven Business Implementation Manager to join our journey and help customers unlock the full potential of our technology. 

As a Business Implementation Manager, you will lead the onboarding and implementation of  customers (internal and external), ensuring a smooth transition into the Cargoo platform. You will act as the bridge between our product, operations, and customer teams, driving adoption, embedding best practices, and delivering measurable value for customers.

Responsibilities:

• Manage the end-to-end implementation process for new customers, from initial scoping to go-live and post-launch support. 

• Translate customer business needs into system configurations, workflows, and data integrations. 

• Apply strong operational knowledge to help customers streamline logistics processes and optimize performance. 

• Develop deep relationships with stakeholders across customer organizations, ensuring alignment and long-term success. 

• Collaborate with internal teams (Product, Engineering, Operations, Customer Success) to ensure smooth delivery and continuous improvement. 

• Proactively identify opportunities to optimize customer processes and create efficiencies through the Cargoo platform. 

• Represent Cargoo as a trusted advisor, reinforcing our reputation as a market leader in ocean logistics technology. 

Requirements:

• Bachelor’s degree in Engineering, Supply Chain, Logistics, or a related field. 

• Minimum of 3 years’ experience in ocean freight, supply chain, or SaaS implementation. 

• Strong knowledge of operations and process optimization. 

• Proven project management and stakeholder engagement skills. 

• Excellent written and spoken English is a must; German language skills are a plus. 

• Ability to analyze business processes and design solutions that drive efficiency and cost savings. 

• Strong communication skills with the ability to influence at all levels of an organization. 
• A collaborative mindset and a passion for challenging the status quo in logistics.