Freelance Customer Support Agent

Job Description

We're growing fast. You will help us grow even faster!

In Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we handle their questions and are super consistent, efficient and effective as possible.

Responsibilities:

• Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services
• Contribute to the team OKR’s and individual KPI’s
• Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed
• Work on other projects relating to the service of our community as relevant

Your profile

• You have 1+ years of experience in Community and Support
• You have excellent verbal and written English skills
• You are service minded, and you care about making sure that our community has a great experience with our platform.
• You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions
• You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open
• You are flexible, as we are always evolving you can handle change
• You are open to feedback and have a growth mindset

Nice to have:

• Experience with ticketing and project management software
• A 2nd language is a plus (Spanish, German, French, Italian, Portuguese)
• You are a graduate
• You are creative 

• Great place to learn and grow.
• Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization.
  
  

Job details:

• A Freelance Service Agreement is offered
  
• You need to be available to work in the weekends. Availability in the evening / night hours is a plus.
• You need to send your application and CV in English

  *All shifts include a 30-minute unpaid meal break.