Operations Director

ABOUT CAMASCOPE

Camascope is a fast-growing technology company dedicated to improving safety, efficiency, and information sharing in the care and medication sector. We’re a team of talented, caring, and ambitious individuals, united by a commitment to making a real difference in care. Our ecosystem connects pharmacies, care homes, and clinicians to help improve countless lives.

There’s never been a better time to join Camascope. Our team is growing rapidly, and our product is reaching more users and partners every day. You’ll be helping to shape a collaborative, passionate team that loves solving real problems and is focused on building high-quality solutions.

If you’re eager to make a meaningful impact in healthcare and thrive in a fast-paced start-up environment, Camascope could be the perfect fit for you.

We’re looking for an Operations Director to play a key role in optimising our internal operations and enhancing our sales and onboarding processes.

You’ll work closely with colleagues in sales, onboarding, marketing, and finance to streamline day-to-day operations, align cross-functional teams, and uncover opportunities for improvement. This is a hands-on role, critical to enabling our continued growth and ensuring operational excellence.

KEY RESPONSIBILITIES

Operational Understanding

• Gain deep knowledge of our end-to-end operational processes, especially those specific to social care and care digitisation.
• Identify and understand operational bottlenecks to drive meaningful improvement.

Strategic Operations & Scalability

• Design and implement scalable systems and operational frameworks to support long-term growth.
• Lead planning and delivery across sales, onboarding, support, and finance.
• Identify operational risks and mitigate them effectively to ensure business continuity.

Operational Excellence

• Collaborate across teams to ensure smooth day-to-day operations and ongoing efficiency improvements.
• Continuously identify inefficiencies and design solutions to optimise workflows and delivery.
• Champion the use of automation and tech tools to enhance performance and scalability.

Performance Monitoring & Reporting

• Define and track key performance indicators (KPIs).
• Build dashboards and provide actionable insights to inform decision-making.
• Present data-driven recommendations to the leadership team to support growth planning.

Continuous Improvement

• Foster a culture of learning, adaptability, and continuous improvement.
• Share operational best practices and encourage team-wide adoption.

Internal Communication

• Communicate strategic priorities, updates, and expectations clearly across all levels of the organisation.

Vendor & Tools Management

• Oversee relationships with third-party vendors.
• Manage internal systems including CRM, project management, and communication tools.

Project Management

• Lead cross-functional, high-impact projects from planning through to delivery.
• Ensure timelines, milestones, and resources align with overall business goals.