Operations Manager

ABOUT CAMASCOPE

Camascope is a fast-growing technology company focused on empowering the care and medication sector to drive greater safety, efficiency, and information. We are a team of talented, caring, and ambitious individuals committed to making a difference in care. Our ecosystem connects pharmacies, care homes, and doctors to improve many lives.

There has never been a better time to join Camascope. Our team is growing, and our product is reaching more users and partners every day. You’ll be part of shaping a collaborative and passionate team. We love solving real problems and are dedicated to building the highest-quality solutions.

If you're eager to make a meaningful impact in healthcare and thrive in a fast-paced startup environment, Camascope could be the perfect place for you.

THE ROLE

We’re looking for an Operations Manager to play a key role in optimising our internal operations and supporting the optimization of our sales and onboarding funnel.

You'll work side-by-side with sales, onboarding, marketing, and finance to streamline day-to-day processes, drive alignment across departments, and identify opportunities to improve how we work. This is a hands-on role pivotal in enabling our continued growth and operational excellence.

KEY RESPONSIBILITIES

Operational Excellence

• Working collaboratively with the sales, onboarding and support team to ensure the smooth operation of our business, while striving for constant improvement and efficiency gains.
• Deep understanding of the operation process: it is critical for this role to learn and understand the bottlenecks and process of our operation, especially factors that are specific to social care and care digitization.

Process Improvement

• Identify bottlenecks and inefficiencies; design and implement strategies that streamline workflows and improve delivery.

Performance Monitoring

• Define and track Key Performance Indicators (KPIs); build dashboards to track performance, provide insights, and make data-informed adjustments to strategies.

Continuous Improvement Culture

• Promote operational best practices and foster a culture of adaptability, learning, and growth.

Internal Communication

• Clearly communicate strategic directives, progress, and expectations to stakeholders at all levels

Vendor & Tools Management

• Oversee relationships with third-party vendors and manage internal systems (e.g. CRM, project management, and communication tools).

WHAT WE OFFER 

• A clear growth path for career development.
• Opportunities to contribute to impactful projects that support company growth.
• A friendly, inclusive, and collaborative work environment.