Operations Cordinator Intern

Responsibilities:

• Monitor and respond to customer inquiries in a timely manner via non-voice communication channels, ensuring high-quality and empathetic assistance.
• Handle emergency service-related queries, such as vehicle breakdowns, roadside support and emergency fuel inquiries.
• Collaborate with cross-functional teams, including operations and producers, to address customer concerns and provide effective solutions.
• Provide step-by-step guidance to customers on using the Cafu.com app during emergency situations, including requesting immediate assistance and tracking service providers' arrival.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions within our customer support system.
• Escalate complex issues to senior team members or supervisors as needed while taking ownership of cases until they are resolved.
• Stay up-to-date with Cafu.com's emergency service offerings, policies, and procedures to provide accurate and relevant information to customers.
• Continuously identify opportunities for process improvement and contribute to refining customer support workflows.

Qualifications:

• Currently enrolled in or recently graduated from a relevant degree program (e.g., emergency management, customer service, communications, hospitality, etc.).
• Strong passion for providing excellent customer service and helping others during emergency situations.
• Exceptional written communication skills, with the ability to convey complex information clearly and concisely through non-voice channels.
• Empathetic and patient demeanor with the ability to remain calm under pressure.
• Ability to multitask, prioritize, and manage time effectively while handling multiple customer interactions.
• Proficiency in using technology and willingness to learn new tools and software quickly.
• Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.
• Fluency in English is required; Arabic is a plus.