Job Application for VIP COE Specialist at Bybit

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About Us
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Role Overview

We are looking for a VIP COE Specialist to support the execution and day-to-day operations of VIP programs across regions. This role is focused on coordination, implementation, and continuous improvement of VIP initiatives, including campaigns, user journeys, events, and merchandising.

The role will work closely with Product, Marketing, VIP Relationship Managers (RMs), and regional teams to ensure smooth delivery of VIP programs and a consistent client experience. The ideal candidate is detail-oriented, hands-on, and comfortable managing multiple operational workstreams in a fast-paced environment.

Key Responsibilities

Support execution and ongoing improvement of VIP programs and user journeys across the client lifecycle
Coordinate with Product and Tech teams to implement campaign and experience enhancements
Track campaign performance and support reporting, insights, and continuous improvements
Support planning and execution of VIP events and engagement initiatives
Manage merchandising operations, including coordination with vendors and distribution across regions
Work closely with VIP Relationship Managers to ensure alignment and consistent execution
Support ongoing operational processes, including feedback tracking, reporting, and administrative coordination

Requirements

2–5 years of experience in operations, campaign execution, or program coordination
Strong organizational and coordination skills across multiple stakeholders
Hands-on and detail-oriented, with the ability to manage concurrent initiatives
Comfortable working cross-functionally in a fast-paced environment
Data-aware, with the ability to track performance and support basic analysis
Experience in events, logistics, or customer experience is a plus

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

VIP COE Specialist

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