Job Application for Client Service Analyst

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About Us
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

SME Campaign & Bonus (This position focused on campaign, events, etc.)

Job Description

Address, resolve and follow-up on event-related issues escalation and concerns.

Provide updates on existing event changes, new event announcements, and event winners list including chatbot & webform.

Maintain communication with all event-related product managers and PIC to ensure excellent user experience from pre- to post-participation.

Develop, review and update event-related SOPs and knowledge base including;

Organize, update and announce relevant guidelines, product changes or new mechanisms to ensure all Customer support members can accurately and efficiently resolve user inquiries.

Assist in addressing user and product inquiries on social media platforms and cases related to platform products.

Analyze user feedback and experiences regarding events and event products, providing actionable insights, ensure feedback are promptly followed up and assisted.

Collaborate with relevant teams in writing and editing of help center articles and content related to events.

Requirements:

Passionate about cryptocurrency with strong comprehension and interpersonal skills with ability to work independently.

Excellent communication skills are required (Good written and spoken English, Mandarin is an added advantage)

Strong organizational, coordination, and project management abilities.

Adhere to strong work ethics and follow company policies and procedures.

Proficiency in Sprinklr is a plus.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Client Service Analyst - Campaign & Bonus

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