Head of Operations

About us:

BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.

We are a divrse team spread across the UK, Europe, South Africa and APAC, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We raised $40M in Series A funding, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024). 

About this role in the team:

The Head of Operations holds a pivotal role in ensuring the smooth and efficient processing of digital assets, FX and payment transactions, overseeing the Payment Operations, Treasury Operations and Reconciliation teams within BVNK. The Head of Operations will lead these teams, ensuring compliance with EMI and other relevant regulations including MICA, and continually enhancing operational processes to elevate the customer experience.

Key Areas of Responsibilities:

Team Leadership: Provide strong leadership and guidance to the 24/7 Payment Operations, Treasury Operations and Reconciliation teams. Cultivate a culture of excellence, teamwork, and customer-centricity ensuring adherence to service level agreements & regulatory requirements

Financial Operations Management: Lead the Operational teams responsible for covering UK & International FIAT payment schemes (Faster Payments, CHAPS, SEPA CT, SEPA INST, SWIFT, FEDWIRE, ACH..) & Digital asset payments, ensuring the effective management of all related exceptions, investigations and resolutions

Process Enhancement: Identify opportunities for process optimisation within the Operational teams, developing industry leading best practices to maximise efficiency whilst ensuring accuracy across all payment processing and safeguarding practices

Regulatory Compliance: Stay current with industry regulations and ensure that teams adhere to all applicable laws and guidelines. Collaborate with the Compliance team to execute regular audits and maintain a high standard of compliance

Cross-functional Collaboration: Collaborate closely with Data, Engineering, Ops Delivery & Product teams to drive operational optimisations and tooling into BVNK’s platform

Quality Assurance: Ensure quality assurance and end-to-end reviews of processes worked by the Operations team. Collaborate with internal and external auditors to maintain strong internal controls.

Team Development: Recruit, train, coach, and develop team members as needed to enhance their skills and effectiveness

What we need from you:

• 5+ years of experience working in a regulated payment business is essential
• You have a solid track record of achievement - e.g. You have worked in a top tech company and/or startup, have quickly assumed responsibilities

• Strong financial acumen, commercial awareness, analytical skills and the ability to display both a methodical and analytical approach to resolving problems
• Change management skills - experience with/heavily involved with high-level process change
• Exceptional leadership, combined with highly tuned interpersonal, influencing and communication skills
• Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management and consulting
• Ability to multitask multiple initiatives and own workload on both short and long-term initiatives 

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues 
• An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.