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Director, Strategic Account Management

Boston, Massachusetts, United States · Chicago, Illinois, United States · New York, New York, United States

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 
 
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 
 
Empower your impact at Cision. Be seen, be understood, be you. 

Brandwatch is seeking an experienced leader to take charge of our team of Account Managers as the Director of Account Management. In this role, you will be instrumental in developing and executing a comprehensive strategy to retain and expand our presence within our largest and most strategic accounts. Your leadership will be key to driving performance and ensuring the ongoing success of both our customers and the account management team.

Responsibilities:

  • Team Leadership & Development: Lead, mentor, and inspire a team of Account Managers to execute on growth and retention strategies. Foster a culture of collaboration, accountability, and excellence.
  • Retention & Expansion Strategy: Drive the development and implementation of strategies focused on maximizing customer retention and expanding our footprint within strategic accounts. Ensure these strategies align with Brandwatch’s long-term goals.
  • Customer Relationship Management: Guide your team in building deep, trusted relationships with executive-level decision-makers and influencers within the largest accounts to secure long-term partnerships.
  • Tailored Solutions: Support your team in understanding the unique needs and challenges of each customer, crafting tailored solutions that enhance customer satisfaction and drive business outcomes.
  • Performance Tracking: Monitor account performance metrics, customer satisfaction, and market trends, using these insights to continually refine strategies and improve outcomes for both the customer and Brandwatch.
  • Contract & Renewal Oversight: Provide strategic guidance to your team during contract negotiations and renewals to ensure successful, timely execution and to capitalize on upsell opportunities.
  • Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, marketing, and customer success to ensure seamless execution of account strategies and overall customer success.

Qualifications:

  • Leadership Experience: At least 2 years of experience managing and developing teams, with a focus on account management, customer success, or related fields in the software or SaaS industry.
  • Proven Results: A successful track record of driving customer retention and account growth, especially within large, complex customer portfolios.
  • Strategic Mindset: Ability to develop and implement strategies that drive long-term customer engagement and expansion.
  • Industry Knowledge: Strong understanding of the social listening and consumer insights space, with knowledge of earned media and customer needs.
  • Communication & Negotiation Skills: Excellent interpersonal, negotiation, and communication skills, with the ability to influence and engage at executive levels.

What We Offer:

  • Comprehensive Benefits: Health/dental/vision insurance, 401K, unlimited vacation, and commuter benefits.
  • Culture: A dynamic, collaborative environment where your contributions will be valued. We prioritize team development, open communication, and mutual support.
  • Remote Work: This position is fully remote, based in the US.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.

Remote USA Pay Range

$154,000 - $308,000 USD

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