Jira Process Improvement Manager

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a motivated and detail-oriented Jira Process Improvement Manager to join our team in Valencia, Spain. You will serve as a strategic partner to business units, driving process optimization, promoting best practices, and ensuring Jira tools and workflows effectively support organizational goals.

✅ Responsibilities: 

✔️Jira Administration:

• Manage and maintain Jira (Data Center version), ensuring system stability and performance.
• Configure and customize Jira projects, workflows, schemes, permissions, and dashboards.
• Perform routine audits and implement best practices for Jira administration.
• Troubleshoot and resolve technical issues and incidents in Jira.

✔️ Process Improvement & Optimization:

• Analyze existing Jira processes and identify areas for improvement.
• Develop and implement optimized workflows, automation rules, and custom solutions within Jira.
• Collaborate with stakeholders to understand business needs and propose effective Jira-based solutions.
• Ensure process changes align with organizational objectives and add measurable value.

✔️ Solution Design & Implementation:

• Act as a consultant for teams, offering tailored Jira solutions for specific project and process needs.
• Design and implement new Jira functionalities to streamline operations and enhance productivity.
• Develop proof-of-concept solutions and lead the rollout of new features.
• Integrate Jira with other tools (e.g., Confluence, Bitbucket) to enhance cross-platform workflows.

✔️ Stakeholder Management:

• Build strong relationships with business teams to gather requirements and align Jira solutions with goals.
• Provide support and training to end-users to ensure effective use of Jira tools and processes.
• Facilitate workshops and sessions to demonstrate new features and gather feedback.

✔️ Documentation & Reporting:

• Maintain clear and comprehensive documentation for Jira configurations, processes, and best practices.
• Create and share reports and dashboards that visualize Jira metrics and process performance.
• Develop training materials and conduct sessions for new and existing users.

 ✔️ Continuous Improvement & Innovation:

• Stay updated on Jira advancements, plugins, and best practices to introduce innovative solutions.
• Monitor industry trends and assess how new features or tools can be adopted to enhance Jira usage.
• Encourage a culture of continuous improvement by collecting feedback and refining processes.

✅ Requirements:

✔️ Proficiency in English (written and spoken) is essential. Additional languages are a plus.
✔️ Jira Administration: Strong expertise in Jira (Data Center version), including configuration, customization, and maintenance.
✔️ Tool Integration: Experience integrating Jira with Confluence, Bitbucket, and external systems.
✔️ Automation & Scripting: Knowledge of Automation for Jira, Scriptrunner, and scripting languages (e.g., Groovy, Python).
✔️ Analytical & Problem Solving: Ability to assess processes, identify issues, and implement solutions.
✔️ Communication: Strong English (written and spoken), capable of translating technical solutions to business stakeholders.
✔️ Project Management: Experience managing multiple tasks and aligning solutions with business needs.
✔️ Consultative Approach: Proactive in proposing and implementing process improvements.
✔️ Facilitation & Training: Ability to guide teams through new processes and tools.

✅ Hard skills: 

✔️ Jira Administration: Jira Data Center configuration, project setup, workflow management, permission schemes, dashboards, and notifications.
✔️ Process Improvement Methodologies: Lean, Six Sigma, Agile (Scrum, Kanban), Business Process Management (BPM).
✔️ Automation & Scripting: Automation for Jira, Scriptrunner, Groovy scripting, Python, custom script development.
✔️ Tool Integration: Experience with Confluence, Bitbucket, API integrations, and external tools integration.
✔️ Reporting & Analytics: Building custom dashboards and reports in Jira, eazyBI, Power BI, and other analytics tools.
✔️ Project Management Tools: Jira, Confluence, Trello, MS Project, Lucidchart, Microsoft Visio.
✔️ Change Management: Knowledge of ADKAR, Kotter's 8-Step Process, and best practices in change management.
✔️ Process Automation: Using automation tools like UiPath, Automation Anywhere, Zapier for process optimization.
✔️ Technical Skills: Basic programming (e.g., Python, JavaScript), understanding of APIs and data integrations.

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks. 
📚 Opportunity to develop language skills, with partial compensation for the cost of Spanish classes (for localisation purposes). 
✈️ Relocation package 
🏥 Global coverage health insurance. 
🏝 Time for proper rest, with 23 working days of annual vacation and additional paid sick days. 
📈 Competitive remuneration level with annual review. 
🤝 Teambuilding activities. 

‼️ Important: This is an on-site position based in Valencia. Remote or hybrid work is not available. Candidates must either already be in Valencia or be willing to relocate. Full relocation support will be provided if necessary.

Bold moves start here. Make yours. Apply today! 

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