Level 3 IT Support Engineer

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a Level 3 IT Support Engineer with relocation to Spain or Cyprus.

✅ Requirements:

 • 2+ years of experience in IT
 • Strong HW/SW analytic, problem-solving and troubleshooting skills 
 • Deep knowledge of HTML/CCS, HTTP(s)
 • Understanding of client-server architecture
 • Experience in bash/shell programming (nice to have)
 • Experience in SQL/KQL/JQL querying and managing data
 • Strong Debugging skills
 • Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
 • Ability to perform log level analysis
 • Structured and process-oriented 
 • Self-learning ability, self-motivated and team player
 • Ambition to learn new systems, procedures, techniques in a short period of time
 • Experience with bug and issue tracking system (Jira preferred)
 • Ability to problem solve independently and multi-task
 • Understand of ITIL methods
 • Understand of Systems development life cycle
 • Pro-active, resourceful with high level of accuracy and attention to detail
 • Ability to meet strict deadlines and manage stress effectively
 • Strong communication and reporting skills
 • Experience in gambling/betting (nice to have)

✅ Duties and opportunities:

• Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
• Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
• Periodically perform analysis to see if new problems need to be registered
• Coordinate root cause analysis
• Support hot-fix deployment process 
• Perform log level analysis
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
• Qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround

 We offer excellent benefits, including but not limited to:

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
• Learning and development opportunities and interesting challenging tasks;
• Relocation package (tickets, staying in a hotel for 2 weeks);
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and annual vacation;
• Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us!

Bold moves start here. Make yours. Apply today! 

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