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Czech/Slovak VIP Customer Support
Warsaw, Poland
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We're looking for a Czech/Slovak VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.
Requirements:
Requirements:
- Fluent in Czech or Slovak and English, both written and spoken
- Proactive with strong customer service or sales skills
- Great communication and problem-solving abilities
- Detail-oriented and customer-focused
- Experience in iGaming or VIP support is a plus
Responsibilities:
- Handle VIP customer inquiries via chat, email, or phone
- Maintain personal, long-term relationships with VIPs
- Collaborate with the VIP team for smooth service delivery
- Ensure compliance with company and regulatory standards
- Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends
We offer excellent benefits:
- Snacks in the Office;
- 20 / 26 days of vacation per year;
- 6 days of sick leaves without document required;
- Attractive office location and facilities - Brain Embassy office;
- Medical insurance for you and your partner;
- Sports package;
- Birthday, wedding, and newborn gifts;
- Languages classes (partially paid by the Company);
- Career growth opportunities;
- International corporate parties, great team-building events and activities.
Bold moves start here. Make yours. Apply today!
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