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Finnish VIP Customer Support

Warsaw, Poland

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

We're looking for a Finnish VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Requirements:
  • Fluent in Finnish and English, both written and spoken
  • Proactive with strong customer service or sales skills
  • Great communication and problem-solving abilities
  • Detail-oriented and customer-focused
  • Experience in iGaming or VIP support is a plus
Responsibilities:
  • Handle VIP customer inquiries via chat, email, or phone
  • Maintain personal, long-term relationships with VIPs
  • Collaborate with the VIP team for smooth service delivery
  • Ensure compliance with company and regulatory standards
  • Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends

Benefits: 

  • Snacks in the Office;

  • 20 or 26 days of vacation per year;

  • 6 days of sick leaves without document required;

  • Attractive office location and facilities - Brain Embassy office;

  • Medical insurance for you and your partner;

  • Sports package;

  • Birthday, wedding, and newborn gifts;

  • Languages classes (partially paid by the Company);

  • Career growth opportunities;

  • International corporate parties, great team-building events and activities.

Bold moves start here. Make yours. Apply today! 

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