German VIP Service support

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

We are looking for a VIP Service Support to support our VIP Account Managers in transferring exceptional service to our high-value customers.

Key Responsibilities:

• Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.
• Handle emails, calls for documents, escalation and general support
• Organise VIP customer database and keep track of high value client milestones, preferences, and activity.
• Prepare reports to VIP Account Managers on customer interactions and account status.
• Respond to VIP clients' queries, and ensure excellent service and swift resolutions.
• Assist with processing VIP transactions (e.g., deposits, withdrawals)
• Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.
• Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.
• Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.
• Inform VIP account managers of any unusual behaviours or account issues.
• Schedule meetings, handle VIP account documentation, prepare client reports, and maintain records for VIP clients.

Key Requirements:

• Previous customer service experience, preferably in a high-end service industry
• Fluent in German and English
• Ability to manage multiple tasks with accuracy
• Ability to work closely with VIP Account Managers and other team members
• Discretion in handling sensitive information, ensuring all VIP data is kept secure and confidential.
• Evening and night shifts
• Ability to handle customer complaints with a positive attitude

Benefits: 

• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Bold moves start here. Make yours. Apply today!