Customer Service Coordinator

Who We Are:

Bradken is equipping the resource sector to sustainably advance society.

As our Customer Service Coordinator, you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.

With 3,000 team members worldwide and a bold goal of carbon neutrality by 2030, you’ll be part of a diverse team driving innovation, accuracy and service excellence.

Role Purpose & Contribution:

You are a customer-focused professional who plays a critical role in supporting the sales region and ensuring a consistently high standard of service delivery. As a Customer Service Coordinator, you act as a key escalation point, managing complex customer service activities including quoting, order management, and issue resolution. You serve as the vital link between customers and internal teams, helping resolve issues efficiently and strengthening overall customer satisfaction.

What You Will Do

Customer Service & Collaboration

You are the primary point of contact for customer service matters, ensuring timely, professional resolution of issues. You work closely with Sales, Logistics, Manufacturing, Estimating, and Engineering teams to meet customer requirements and support strong, trust-based relationships. You also support the onboarding and development of new team members, encouraging knowledge sharing and best practices.

Order & Account Management

You are responsible for the end-to-end processing, tracking, and fulfilment of customer orders, ensuring accuracy and timeliness. You proactively communicate order status, dispatch details, and delivery timelines to customers and internal stakeholders. You monitor customer account status, including outstanding or overdue invoices, and raise Customer Feedback Reports to address service gaps and drive improvement.

CRM, ERP & Reporting

You are accountable for maintaining accurate data across systems such as Salesforce and Epicor. As the regional Salesforce Super User, you support users, maintain data quality, and provide meaningful insights and reports to the sales team. You assist with customer pricing updates and ensure system integrity supports effective decision-making.

Sales & Business Support

You are a trusted support partner to sales representatives, assisting with pipeline management, forecasting, and account planning. You interpret technical drawings to support quotation processes, prepare reports for business and customer reviews, and contribute to customer project update meetings. You also support tender and contract documentation, RFQs/RFTs, invoicing, and customer B2B submissions.

Inventory, Forecasting & Projects

You are involved in supporting inventory planning and demand forecasting by analysing historical usage, pipeline data, and supply timelines. You contribute to capital item and warranty-related projects, working cross-functionally to ensure customer satisfaction. You actively identify opportunities to improve systems, processes, and customer engagement while supporting regional safety, compliance, and financial KPIs.

What You Bring

You are someone who brings structure, accountability, and a strong service mindset to your work.

Qualifications

• Qualifications in Business, Sales, Supply Chain, Logistics, or a related discipline
• Customer Service or Sales Support training (preferred)
• ERP system exposure (e.g. SAP, Oracle) preferred
• Basic project management or logistics certification (e.g. APICS, PMP) desirable

Experience

• Proven experience in customer or order management roles, managing complex queries with professionalism
• Strong Salesforce CRM capability, including reporting and pipeline support (highly desirable)
• Exposure to manufacturing, foundry, mining, or heavy industry environments preferred
• Working knowledge of logistics and supply chain operations
• Demonstrated years of experience in a similar role, demonstrating effective customer engagement and continuous improvement

This role is based in Almaty, Kazakhstan.

At Bradken, you’ll join a team that values curiosity, accountability, and collaboration  where your insights will shape business strategy and your leadership will enable financial success across global operations.

Be challenged. Be inspired. Be heard. Apply now and lead a team that builds with pride, safety, and purpose.

Why join our team at Bradken?

• Safety first environment and mindset
• Flexible work options
• Competitive Total Reward Packages
• Global and local recognition programs
• Paid Parental Leave
• Learning and Development focus
• Education assistance
• EAP for you and your family
• Community Involvement program

If you are interested in joining a team that is making a significant impact in the industry, we invite you to submit your application, along with your resume and a concise cover letter outlining why this position aligns with your career aspirations. Please note that the closing date for applications is January 25, 2026.

Everyone has a story... become a part of ours!

Prior to commencing employment, candidates will be required to complete a psychometric assessment, and a pre-employment medical examination, which includes drug and alcohol testing.

WE RESPECTFULLY REQUEST NO APPROACHES FROM RECRUITMENT AGENCIES.

Bradken is an Equal Opportunity Employer. We are dedicated to fostering a diverse, inclusive, engaging, and flexible work environment for our employees, as we believe that remarkable outcomes arise when individuals are empowered to express their authentic selves in their work. All employment decisions will be based on merit, competence, performance, and business needs.