Partner Services Relationship Coordinator

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Key Responsibilities

The Partner Services Relationship Coordinator plays a central role within boxxe’s commercial business unit, which includes Purchasing, Supplier Management, Deal Registration, Order Management, and Logistics.

This position is responsible for building, developing, and maintaining strong, collaborative relationships with our partners, ensuring effective communication and coordination across hardware, software, licensing, support, and services. While the role may support a wide range of partners and vendors, the core focus is on strengthening partner engagement, understanding their programmes and commercial frameworks, and enabling smooth operational alignment.

A crucial part of the role is ensuring that all partner interactions, service requests, and commercial processes are delivered within SLA and align with partner expectations. The Coordinator ensures clear, consistent, and accurate communication to enhance partner engagement, support sales effectiveness, protect margin, and deliver a high-quality partner experience.

This role is ideal for someone who thrives in a fast-paced environment, has strong commercial and analytical instincts, and is passionate about improving processes, building strong partner relationships, and contributing to a high-performing team.

What you’ll be doing

· Processing Information: Manage high volumes of data and communication across email, ERP (NetSuite), CRM, vendor portals, and distribution systems—ensuring accuracy, traceability, and efficient workflow management.

· Putting the Partner First: Centre partner experience in all activities for both internal and external stakeholders.

· Managing Partner Relationships & Expectations: Build strong, collaborative relationships with partners by understanding their requirements, aligning expectations, and ensuring smooth interactions. Provide clear guidance, proactive communication, and consistent follow‑up to deliver a high‑quality partner experience.

· Performance Excellence: Deliver against performance metrics and KPIs to maintain and improve overall service quality that enhances partner satisfaction and operational efficiency.

· Innovating: Identify and implement improvements to enhance efficiency and accuracy, including automation opportunities within NetSuite and complementary third‑party platforms.

· Championing Diversity and Sustainability: Support and promote diversity and sustainability initiatives through partner programmes where applicable.

· Quoting: Create accurate, validated, and commercially aligned quotations—including new support services, renewals, and relevant partner offerings—ensuring alignment with vendor pricing structures and internal commercial guidelines.

· Commercial Data & Insight: Interpret data and trends to support pricing decisions, opportunity qualification, and commercial insights that strengthen partner alignment.

· Order Management: Oversee the full lifecycle of partner orders—from initial request through to completion—ensuring accuracy, timeliness, and compliance with established processes.

· Partner Coordination: Communicate directly with partners to clarify requirements, provide updates, resolve queries, and maintain strong working relationships.

 

Requirements

· Industry Experience: Proven experience in a sales admin or commercial role within the Technology industry, specifically the IT Channel. Ideally, experience should be within a Value-Added Reseller (VAR) environment with an international presence.

· Complex Sales Cycles: Experience in managing complex sales cycles and delivering outstanding customer service.

· Partner Relationships: Proven ability to effectively build and maintain partner relationships.

· Attention to Detail: Excellent time management skills, attention to detail, and a passion for numbers.

· Communication Skills: Exceptional communication and influencing skills.

· Relationship Building: Ability to build and maintain strong relationships with individuals at all levels of the business.

· Fast-Paced Environment: Comfortable working in a high-activity, fast-paced environment with tight deadlines.

· Team Player: A collaborative team player with the passion to push yourself and your team to succeed.

 

 As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.