Infrastructure Technical Team Lead

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

This role is part of the Boxxe Group, specifically within CAE, a key division of the group. While the position is advertised under Boxxe, the successful candidate will be based on a CAE HQ in Hemel Hempstead.

Your Mission 💪

As the CAE Infrastructure Technical Team Lead, you are responsible for overseeing the 2^nd and 3^rd line infrastructure support team within a managed services environment. The team oversees the technical infrastructure both within CAE and externally for our customers, ensuring it is maintained, secure, and available to meet business needs. This role involves leading a team, managing transition into service, and collaborating with other departments to resolve issues and deliver new services.You will work across a broad range of technologies, which include virtualisation (Hyper-V and VMWare), servers (both hardware and software) and be involved in supporting and deploying CAE’s back up and monitoring toolsets. This is very much a player/manager role that will require you to use both your technical and leadership skills.

What you’ll be doing 🎯

• Ensuring the availability, security, and capacity of our customers’ and internal infrastructure
• Troubleshooting and resolving technical issues in a timely manner
• Managing the support of infrastructure solutions
• Managing the delivery of new services and changes to existing services
• Providing input into Service Transition and ensuring successful go-live of new contracts
• Managing the planning and execution of system and/or acceptance tests
• Developing and maintaining infrastructure standards and procedures
• Possessing in-depth knowledge of infrastructure technologies, including compute, storage, networking, and cloud platforms
• Working closely with the service desk, NOC teams, and other departments to resolve incidents and problems
• Collaborating with technical and business teams to proactively identify opportunities for service improvement and changes in the services delivered to our customers
• Driving a culture of customer intimacy and employee satisfaction in line with CAE values
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What experience we think you’ll need 🚀

• Microsoft MCSA or MCP Qualification
• ITIL Foundation or familiarity with ITIL or other service desk methodologies such as SDI
• Strong technical skills and knowledge of infrastructure technologies and associated hardware, software and support tools
• Strong working experience supporting Microsoft Server OS including AD & Group Policy
• Microsoft Exchange Administration & Support including Office365 Hybrid configurations
• Office365 Administration/Support including Exchange/Teams/SharePoint
• Virtualisation technologies (Hyper-V, VMware)
• Previous experience using an ITSM Platform e.g Autotask, Service-Now etc
• Ability to plan, prioritise, and manage resources effectively
• Demonstrated experience in leading and/or managing technical teams
• Exposure to Microsoft Azure or AWS (Desired)
• Citrix - Virtual Desktop/Apps, NetScaler (desired)
• Office 365 Identity Management, Security & Compliance (desired)
• Experience with SaaS monitoring solutions (LogicMonitor, ScienceLogic, SolarWinds) (desired)

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.