Debt Collection Agent

At Bondora, our mission is clear: to empower people to enjoy life more while alleviating the stress of managing finances. Founded in 2008, Bondora has proudly served a diverse community of over 1 million customers for an impressive 16 years.

As a rapidly growing financial technology company, we’re reaching new heights with a bold vision. We’re set to acquire a banking license, unlocking a world of possibilities for our customers. Our investment product is available Europe-wide, and we’re actively expanding our loan product footprint to 11 new countries.

Join us on this journey and let’s build the future of finance together!

What is this role about?

This role is about effective recover of outstanding debts in Estonia while maintaining a professional and respectful relationship with customers. It also ensures that all recovery activities comply with legal requirements and internal policies.

• Manage incoming and outgoing communication with debtors
• Negotiate and finalize repayment plans
• Prepare court applications and respond to legal inquiries
• Share case details with partners and authorities
• Document all actions accurately in the system
• Ensure legal and policy compliance

What would ensure success in this role?

• Estonian and Russian languages are a must.
• Critical thinking and problem solving. Able to make smart, ethical, and compliant decisions under pressure and find the best path to resolve a debt, while balancing empathy, business goals, and legal limits.
• Negotiation strategies: Agents must use persuasion and empathy to negotiate payment plans or settlements while maintaining customer satisfaction.
• Basic Financial Literacy: Understanding how repayments, interest accrual, and late fees work.
• Understanding of KPIs: Metrics such as recovery rate, call-to-collection ratio, promise-to-pay fulfillment, etc.
• Good Time Management. Keeping track of follow-ups and deadlines.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Ira, our Recruiter: Your first interview with Ira will give you the chance to share your experiences and aspirations. 
• Assessments: Complete our personality and logic assessments along with Home Assessments to showcase your strengths. 
• Engage with Giedre, our Head of Recovery Operations: present her your professional skills.  
• The celebration begins: If the stars align, receive an offer to join the Bondora team! 

Join our team of Bondorians, and let's make it happen!

If you'd like to read how Bondora collects, uses, and protects your personal data during recruitment, please see here.