Global Head of Field Services

Global Head of Field Services

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Role Summary:

As Global Head of Field Services you’re responsible for the safety, efficiency and customer satisfaction of Blue Wireless field services which are delivered in over 60 countries globally. Field Services are an essential aspect of Service Delivery and In-Life Support in Blue Wireless include all on-site activities such as installation of routers, cabling and Starlink panels, but also break/fix and deinstall activities. Majority of the services is executed by 3^rd party contractors, but also by own staff. The objective is to professionalize the function, by improving the quality and safety of the activities on site, by enhancing training-, documentation- and process. The goal is to build a scalable, globally consistent, high-quality field service capability that delivers installations faster, cheaper, and with higher customer satisfaction than competitors.

Key Responsibilities:

Field Service Processes

• Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support.
• Create, improve and communicate field service processes, including scope of work
• Work on improving automation and inclusion into Service Delivery and Support Processes
• Handle escalations of Field Service activities and manage through resolution.

Contractor Management

• Work with Procurement on finding and contracting Field Service providers
• Manage the relationship with contractors who provide field services for Blue Wireless
• Provide training and procedures for 3^rd parties and ensure compliance to our requirements
• Establish processes to manage certifications, insurances and other documents

Quality & Safety

• Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
• Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness.
• Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed.

Living the Core Values of Blue Wireless

We tell it like it is
Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.

We grow together
Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.

We reach for the smiles
Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.

We think global
Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.

If you-

• Experienced in Field Services or Safety operations
• Familiar with quality and safety processes
• Able to work across multiple functional teams, supporting and guiding them
• Minimal 10 years of experience in business environment.
• Understanding of global IT services and enterprise customer requirements.
• Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage
• Experience working with technology vendors, professional service companies, and regulatory environments across multiple regions.
• Advanced degree (MSc or equivalent) desirable.

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

You'll be-

• Part of a professional international team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

 

Ok, I'm Interested, What’s Next?🙌

Thank you so much for your interest in Blue Wireless (part of Wireless Logic Group), we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

 

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.