Intern, Operations Strategy

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As an Intern, Operations Strategy, you will support leadership and the Operations Strategy team by contributing to strategy work, delivering insights, and helping keep key initiatives on track. You’ll gain a deep understanding of how the business is organised, how operational processes run end-to-end, and how success is measured through metrics and KPIs.

What You’ll Do

• Support strategic initiatives and plans for operational areas (e.g., Customer Support, Payments) and assist with project delivery tracking: proactively engage with stakeholders to monitor progress, identify blockers, and flag risks.
• Maintain and update initiative trackers, dependency logs, and key milestones; highlight changes that may affect Operations (e.g., new product releases, commercial initiatives, or changes in the compliance environment).
• Document end-to-end operational processes and support KPI reporting by pulling data, validating definitions, and helping improve dashboards/metrics documentation.
• Participate in cross-functional meetings to take notes, capture actions, and support follow-ups related to operational KPIs, project status, priorities, and dependencies.
• Draft summaries and briefing materials for review to support leadership decision-making; help maintain shared documentation and enable the team to respond to operational questions across the business.

Who you are

• Proactive problem-solver: you propose potential solutions and next steps. You communicate clearly and can synthesize large amounts of information into concise outputs.
• Data proficiency with experience in SQL and data visualisation tools (e.g., Tableau or Metabase) to extract, analyse, and present insights that support decision-making.
• Curious and adaptable: interested in working in a fintech environment that is dynamic, fast-paced, and regulated. You take feedback well, ask clarifying questions early, and adapt to shifting priorities.
• Interested in crypto and digital assets: basic understanding (or strong willingness to learn) blockchain mechanics, transaction flows, custody operations, and trading infrastructure.
• Nice-to-have curiosity of automation and iPaaS tools (e.g., Workato, n8n and so on) for workflow automation and process optimisation.

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Create a productive workspace at home – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration

       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).