Specialist, Customer Care - Community

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As a Specialist within the Community Support team at Bitpanda, your mission is to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. You will serve as a visible and trusted representative of Bitpanda in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment, support users, and foster healthy community interactions in real time.

You’ll moderate discussions, spark engaging conversations, and embody our brand voice, sharing both official updates and friendly, community-first content (yes, that includes memes and vibe checks). If you’re passionate about crypto, community spaces, and bringing people together through impactful conversations, this role is for you.

What you’ll do

• Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English.
• Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions.
• Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary.
• Support community sentiment and trust, acting as a liaison between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends.
• Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team.
• Be present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events.

Who you are 

• Experienced Community Manager or Moderator, preferably with proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus.
• Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus.
• Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces.
• A great Bitpanda culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment
• Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery.

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Create a productive workspace at home – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration

       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).