Safeguarding Officer

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission 

As Safeguarding & Crypto Compliance Officer you will play a key role in enforcing a robust safeguarding framework embedded in highest standards in regard to regulatory obligations, especially related to the protection of client assets. This role is essential to our mission of navigating the landscape of diverse asset classes with a special focus on crypto assets and the European Markets in Crypto Assets Regulation (MiCAR), but also in connection to other regulations like MiFID II or PSD II/E-Money-Directive. You will take part in building an excellent service to Bitpanda’s clients, where safety of client assets plays the most important role. It is an outstanding opportunity to further shape and develop a unique safeguarding framework, where first line meets second line. 

What you'll do

• Safeguarding Framework: Maintain and further develop Bitpanda Safeguarding Framework in alignment with current and forthcoming EU Compliance Laws, including the MiCA regulation, MiFID II and E-Money Act.
• Safeguarding Control Plan: Maintain and execute a robust Safeguarding Control Plan. Conduct regular control checks and reconciliation activities to ensure the protection of customer assets, coverage of customer claims and the adherence to policies and procedures. Provide recommendations to enhance compliance and operational efficiency.
• Audit sensitive first line processes with special focus on the protection of customer assets.
• Stakeholder Engagement: Collaborate and communicate with internal and external stakeholders to ensure coordinated and robust processes in regards to customer assets.
• Reporting and Documentation: Communicate effectively with senior management and auditors by providing regular updates on safeguarding activities and issues. Prepare detailed reports and documentation supporting the assessment and evidence of covering customer claims and the adherence to EU regulations.

Who you are

• Educational Background: A degree in Law, Finance, Economics, or a related field, with a strong preference for candidates with a legal or crypto related background.
• Interest in crypto assets: A demonstrated interest in crypto assets and blockchain technology, with a keen understanding of the sector's challenges and opportunities. Experience in the crypto-sector is a strong asset. 
• Regulatory Knowledge: Familiarity with European financial regulations, particularly in relation to crypto assets, regulatory compliance and the protection of client assets. Prior experience in a regulated crypto related company or in a role focused on regulatory compliance or Anti Financial Crime is highly preferred.
• Analytical Skills: Strong critical thinking and process mapping abilities, with attention to legal compliance, operational impact, and scalability in dynamic regulatory environments.
• Communication Skills and Teamwork: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely to diverse audiences and work effectively in a team environment, contributing to a collaborative and supportive work culture.

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Create a productive workspace at home – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration

       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).