Senior Associate, HQ Front Desk

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission      

We are looking for a proactive, hands-on and detail-oriented Senior Front Office Associate with excellent interpersonal skills. In this role you will be responsible for all services being provided through our front desk in our HQ in Vienna. As someone who enjoys providing outstanding hospitality services and making people feel at home, you will be part of our passionate HQ workplace team being the first face to our customers, business partners, suppliers, employees and all visitors.    

What you’ll do

• Being a friendly and service oriented point of contact for Pandas, business partners, vendors, supplies, customers and all kinds of visitors. Making them feel welcome and providing excellent hospitality. As a point of contact (face2face, via email and other internal comms - but no switchboard services) you are familiar with providing a great service experience and give knowledgeable and valuable information to all requesters. 
• Organise internal and external meetings, workshops, townhalls and events.
• Take care of our mailing services (incoming and outgoing mailings, parcels).
• Ordering of office supplies (like office material, beverages, merchandise, ..) and Administer and book our travel apartments.
• Office & Workplace related administration and archiving.

Who you are

• Background within Office Management or Receptionist/Front Desk and/or Facility Management with a minimum of 2 years of work experience in a similar role.
• Very eloquent in English with a friendly, respectful, well mannered and service oriented tone - German B2 level required
• Organised and  structured even when it is getting busy and stressful and a true people person - with a heart for providing service; positive and energetic personality.
• IT literate - especially with software such as google sheets, slides, docs.
• Great interpersonal and communication skills both face-to-face and via any other media (such as email, etc.)skills and a positive, energetic and solution-oriented approach to work.

Important requirement: availability to work on-site in Vienna as part of your regular core office working hours.

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped  by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).